Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Harris

Salt Lake City,Utah

Summary

Dynamic Windows Server Administrator with a proven track record at Conduent, excelling in network troubleshooting and incident management. Expert in optimizing system performance and implementing infrastructure upgrades, while fostering strong client relationships. Adept at driving technical solutions and enhancing usability, ensuring seamless onboarding and offboarding processes.

Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.

Overview

8
8
years of professional experience

Work History

Windows Server Administrator

Conduent
07.2021 - Current
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Completed reports detailing network and systems performance and downtime issues.
  • Worked with users to determine areas of technology in need of improved usability.
  • Managed onboarding and offboarding of employees.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Drove continuous improvement of IT governance processes.
  • Evaluated software products to determine compatibility with existing systems.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Computer Hardware Engineer L4

Pinnacle Group
01.2021 - 05.2021
  • Collaborated with IT and finance departments to optimize hardware budget by identifying specific weaknesses in current equipment.
  • Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
  • Drove implementation of quality requirements for new product designs and adherence to customer specifications.
  • Monitored operating equipment age and functionality for enterprise-class client, identifying and initiating necessary upgrades.
  • Translated broad spectrum project requirements to detailed hardware architecture design concepts.
  • Analyzed and advised clients on computing requirements for specific software.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Researched complex technical issues and provided resolutions.

Hardware Engineer

F2OnSite
01.2020 - 01.2021
  • Consulted with network engineering staff to evaluate hardware and software requirements for new system development.
  • Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
  • Collaborated with teams on design reviews and validation testing for [Type] components.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
  • Updated systems by improving computer components, layout and design for increased efficiency.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Traveled to customer sites to provide prompt resolutions to issues.
  • Researched complex technical issues and provided resolutions.

AppleCare Advisor

Conduent
01.2018 - 12.2019
  • Analyzed trends to document emerging issues.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Utilized Service Now to appropriately document transactions and pertinent interactions.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
  • Managed call flow to respond to technical support needs of customers.
  • Multi-tasked on Apple Core systems while providing service and resolving customer issues, questions, comments or concerns.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.

Education

No Degree - Computer Science

Bakersfield College
Bakersfield, CA
12-2019

Certified Communications Technician - Communications Electronics

South Central Louisiana Technical College
Morgan City
05-2010

Skills

  • Network troubleshooting
  • Windows server management
  • Technical solution development
  • Infrastructure upgrading
  • New program installations
  • Performance tuning
  • Incident management
  • Windows 95/98/2000/XP/XP pro/nt
  • System upgrades
  • System updates
  • Storage management
  • Offboarding and onboarding
  • End point configurations
  • System monitoring

Timeline

Windows Server Administrator

Conduent
07.2021 - Current

Computer Hardware Engineer L4

Pinnacle Group
01.2021 - 05.2021

Hardware Engineer

F2OnSite
01.2020 - 01.2021

AppleCare Advisor

Conduent
01.2018 - 12.2019

No Degree - Computer Science

Bakersfield College

Certified Communications Technician - Communications Electronics

South Central Louisiana Technical College

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