Jimmy Inthavong
National Account Manager
Shawnee,KS
Summary
Accomplished National Account Manager with a proven track record in the healthcare industry, adept in client account management and relationship building. Excelled in fostering customer loyalty and driving sales growth through strategic account reviews and collaborations. Highly skilled in both client relations and effective problem-solving, significantly enhancing client satisfaction and exceeding client expectations.
Overview
18
18
years of professional experience
Work History
Customer Success Manager
ComplexCare Solutions
04.2023 - 02.2024
- Managed 10+ accounts including state and Fortune 500 health plans.
- Partnered with clients to successfully meet companies expectations; including onboarding, program set-up, performance reviews, and back-end billing.
- Established and maintained strong relationships with clients and key stakeholders, resulting in increased loyalty and trust.
- Collaborated with sales team to ensure seamless handoffs, resulting in seemless client transitions.
- Conducted weekly performance reviews to evaluate current performance and growth opportunities.
National Account Manager
Quest Diagnostics
04.2021 - 01.2023
- Managed 15+ accounts including state and Fortune 500 health plans.
- Collaborated with clients in the planning process to develop mutual performance objectives and financial targets to close gaps and increase STAR rating.
- Managed, supported and grew strong business relationships from mid to executive level with existing and new accounts and developed strategies to increase sales and revenue.
Provider Network Specialist
Quest Diagnostics
06.2020 - 04.2021
- Successfully sourced, screened/interviewed, onboarded, and maintain strong relationships with a national network of providers.
- Coordinated with cross-functional teams to ensure seamless integration of existing and new providers into the existing network infrastructure and culture.
- Managed and monitored providers; including scheduling, performance, charting quality, benefits (Time-Off/Incentives), and payroll.
- Streamlined troubleshooting processes of all devices and infrastructure, leading to faster resolution and customer experience.
Talent Acquisition Specialist
Quest Diagnostics
05.2007 - 06.2020
- Full-cycle recruitment for national sales, IT and operations for 4 different lines of business.
- Built and managed full-cycle recruitment for 500+ ExamOne call center and national operations centers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Facilitated new employee orientation for national headquarter and call centers.
- Collaborated with community partners and sponsers to promote local opportunities and diversity.
Education
Bachelor of Science - Business Management
University of Kansas
Lawrence, KS05-2006
Skills
- Client account management
- Client relationship building
- Client retention
- Client relations
Strategic planning
Customer relations
Customer needs assessment
Client service optimization
Training and mentoring
Revenue growth
Customer service
Proficient in [software]
Key accounts development
Staff mentoring & leadership
Training programs
Strategic communications
Stakeholder management
Research and due diligence
Negotiation
Sales proficiency
Inter-department collaboration
Pipeline development
Business development
Schedule management
Sales management
Report analysis
Account updates
Team building
Customer onboarding
Chat platforms
Cross-functional coordination
Teamwork and collaboration
Onboarding and orientation
Negotiation and conflict resolution
Interpersonal communication
Problem resolution
Process improvement
Work Planning and Prioritization
Multitasking Abilities
Team development
Team leadership
Training and development
Documentation and reporting
Technical proficiency
Administration and reporting
Project planning
MS office
Time management
Decision-making
Problem-solving
Excellent communication
Managing operations and efficiency
Performance reviewing
Attention to detail
Business analysis and reporting
Interpersonal relations
Idea development and brainstorming
Lead generation
Computer skills
Scheduling and coordinating
Performance evaluations
Goal setting
Staff management
Revenue forecasting
Performance tracking and evaluation
Professional and courteous
Staff development
Employee development
Task delegation
Employee coaching and mentoring
Good judgment
Financial management
Budget management
Business planning
Hiring and training
Needs assessment
Human resources management
Staff training
Budget administration
Business administration
Task prioritization
Analytical thinking
Shift scheduling
Written communication
Relationship building
Schedule oversight
Positive attitude
Teamwork
Problem-solving abilities
Multitasking
Timeline
Customer Success Manager
ComplexCare Solutions
04.2023 - 02.2024
National Account Manager
Quest Diagnostics
04.2021 - 01.2023
Provider Network Specialist
Quest Diagnostics
06.2020 - 04.2021
Talent Acquisition Specialist
Quest Diagnostics
05.2007 - 06.2020
Bachelor of Science - Business Management
University of Kansas
Similar Profiles
Jennie WashingtonJennie Washington
Communication Center Representative at ComplexCare SolutionsCommunication Center Representative at ComplexCare Solutions
Victoria WoodieVictoria Woodie
Family Nurse Practitioner at ComplexCare SolutionsFamily Nurse Practitioner at ComplexCare Solutions
Stacy FrawleyStacy Frawley
In Home Health Risk -per Diem at ComplexCare SolutionsIn Home Health Risk -per Diem at ComplexCare Solutions
Lamone PerineLamone Perine
Nurse Practitioner at ComplexCare SolutionsNurse Practitioner at ComplexCare Solutions
Kevin SchrollerKevin Schroller
Automotive Collision Technician at TeslaAutomotive Collision Technician at Tesla