JImmy Jackson
Robbinsville,NC
Summary
Dedicated technician skilled in technical support and customer relationship management. Proven ability to resolve issues efficiently and enhance service delivery, ensuring optimal performance and customer satisfaction in cable and internet services.
Overview
3
3
years of professional experience
Work History
Technician
Zito Media
Bryson City, North Carolina
05.2023 - Current
- Installed and repaired cable and internet services for residential customers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Assisted customers with technical issues and provided troubleshooting support.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to resolve service outages efficiently.
- Enhanced customer satisfaction by delivering timely, professional service calls.
- Documented service calls and maintained accurate records in the database.
- Trained new technicians on standard operating procedures and safety protocols.
Education
High School Diploma -
Robbinsville High School
Robbinsville, NCSkills
- Equipment maintenance
- Network troubleshooting
- Cable installation
- Technical support
- Safety protocols
- Customer relationship management
Timeline
Technician
Zito Media
05.2023 - Current
High School Diploma -
Robbinsville High School