Jimmy Jaimes II
Farmersville
Summary
Operations manager skilled at balancing operational excellence with exceptional customer service. Experienced in overseeing large-scale warehouse operations, mitigating shrink, ensuring on-time deliveries, and mentoring teams to drive productivity, accountability, and empower employee engagement. Strong organizational, problem-solving, and decision-making skills in high pressure environments.
Overview
6
6
years of professional experience
Work History
Operations Manager
PoolCorp-SCP Distributors
12.2024 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintain strong relationships with vendors that makes communication regarding warranty and claims a simple process.
- Oversee operations of a $20 million+ distribution center managing nearly 3,000 skus.
- Mitigate shrink by strengthening inventory management, loss prevention, and team accountability.
- Executed daily cycle counts to ensure inventory accuracy and compliance with company standards.
- Lead, train, and mentor a team of sales counter associates, fostering strong customer service and operational excellence.
- Partner with customers to provide tailored solutions, building long-term relationships and driving branch growth.
- Drive process improvements in stocking, receiving, and order fulfillment to boost efficiency.
- Ensure all deliveries are fulfilled accurately and on schedule, supporting customer satisfaction and branch reliability.
- Proactively manage inventory, reducing stockouts through strategic purchasing and replenishment planning.
- Promote a culture of safety by adhering to and reinforcing operational guidelines.
Inside Sales Associate
PoolCorp-SCP Distributors
11.2023 - 12.2025
- Delivered exceptional customer service in a new sales center.
- Developed long lasting relationships with warehouse, sales, and management.
- Accurately and efficiently pulled orders within SPAC and company standards.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and repeat business.
- Provide solutions to customers needs, delivering efficient and professional service.
- Provided customer service at the sales counter while contributing to warehouse and operational efficiency.
- Guided and mentored new and current staff.
Inside Sales Associate
PoolCorp-SCP Distributors
08.2019 - 11.2023
- Built and nurtured long-term customer relationships, driving loyalty and repeat business.
- Demonstrated flexibility by embracing new procedures and collaborating effectively with diverse teams.
- Processed and prepared orders promptly, maintaining workflow and inventory accuracy through company standards and SPAC.
- Addressed and resolved customer complaints efficiently through taking accountability, and finding solutions, maintaining strong client relationships.
- Actively sought to expand knowledge and expertise in operations and customer service.
- Supported branch operations while delivering consistent, high quality customer service at the sales counter.
- Strengthened product knowledge to deliver tailored solutions and enhance customer satisfaction.
- Built a strong operational and customer service foundation through frontline sales experience, paving the way for leadership roles.
- Achieved highest number of lines pulled per order in 2021, demonstrating speed and accuracy in order fulfillment.
Education
No Degree - Business
Del Mar College
Corpus Christi, TXHigh School Diploma -
Richard King High School
Corpus Christi, TX05-2007
Skills
- Oversee day-to-day operations of a large-scale distribution center in a very unique industry
- Managing workflows for inventory, receiving, stocking and order fulfillment
- Ensuring compliance with safety standards and operational polocies
- Implementing procedures to improve efficiency, reduce errors, and maintain productivity
- Conduct and resolve daily cycle count's by researching and due diligence to reduce shrink
- Maintaining optimal inventory levels and ensuring 100% on time deliveries
- Leveraging operational knowledge to provide exceptional customer service, and support team goals
- Balancing operational oversight and providing hands on support when needed
- Exceptional time management and organizational abilities
- Effectively prioritizes and executes tasks in high-volume, time sensitive situations
- Empower team members through decentralized command decision making, promoting accountability and operational efficiency
- Ability to know when to lead from the front and lead from behind, and confidence in the team to provide solutions to our customers
- Provide guidance and mentorship to team members, fostering respect, accountability, and professional growth
Accomplishments
- 2021 Above and Beyond Recipient with several other Above and Beyond nominations annually.
- MIT completion in 2022.
- Reduced class 13 in 2024 at 122 Frisco by near 100k.
- Effectively and promptly implemented Regal showroom showcase in under 24 hours at 67 Plano.
- Implemented operational procedures at 122 and 619 to increase inventory accuracy and reduce errors and shrink.
- Successfully opened 619 sales center in 2025
Timeline
Operations Manager
PoolCorp-SCP Distributors
12.2024 - Current
Inside Sales Associate
PoolCorp-SCP Distributors
11.2023 - 12.2025
Inside Sales Associate
PoolCorp-SCP Distributors
08.2019 - 11.2023
No Degree - Business
Del Mar College
High School Diploma -
Richard King High School
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