Jimmy Jean-Pierre
Fort Mill,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Time oil Customer service
Time oil
11.2023 - 02.2024
- Had the privilege to manage the store.
- Supported team members with conflict resolution skills, leading to a more cohesive work environment.
- Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
Winthrop University Peer mentor
Winthrop University
08.2023 - 11.2023
- Developed strong relationships with mentees, fostering a positive learning environment.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
Walmart Customer service
Walmart
01.2022 - 06.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Winthrop University
12.2024
University of South Carolina Lancaster
05.2022
Skills
- Leadership
- Microsoft
- Bilingual
- Communication
- Team building
- Time management
- Customer Focus
- File Management
- Customer Service
- Self Motivation
Hobbies and Interests
- Soccer player
- Hiking
- Photography
- Bowling
French, Creole, English
Second language
Languages
French
Native or Bilingual
Timeline
Time oil Customer service
Time oil
11.2023 - 02.2024
Winthrop University Peer mentor
Winthrop University
08.2023 - 11.2023
Walmart Customer service
Walmart
01.2022 - 06.2022
Winthrop University
University of South Carolina Lancaster