Summary
Overview
Work History
Education
Skills
Timeline
Jimmy Jennings

Jimmy Jennings

Poplar Bluff,MO

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. I have worked in the cable industry for 30 years in different areas of installation. Very well versed in trouble shooting to make sure the job gets done in a timely manner and work very well solo or with a team.

Overview

28
28
years of professional experience

Work History

Drop Bury Supervisor

Carmack cable
Southhaven, MS
03.2008 - 02.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Responded to customer questions regarding products, prices and availability.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Drop Bury Supervisor

Tri-state underground
Memphis, Tennessee
07.2005 - 05.2008
  • Directed and supervised team of employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Splicer

Comcast
Memphis, Tennessee
01.2002 - 07.2005
  • Given daily maps of my area to splice and activate
  • Inspected fiber optic cables for quality assurance purposes.
  • Troubleshot and repaired various types of splices with minimal downtime.
  • Trained new personnel on proper use of splicing machines and safety protocols.
  • Reviewed customer specifications before beginning a job to ensure compliance with their requirements.
  • Assisted other technicians in troubleshooting complex problems related to fiber optics networks.

MDU Specialist

Cross Country Communications
Memphis, Tennessee
04.1995 - 04.2001
  • Developed and implemented specialized procedures for customer service operations.
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Education

GED -

SEMO College , Poplar Bluff, MO
04-1992

Skills

  • Inventory Control
  • Schedule development
  • Staff Management
  • Operations Management
  • Strategic Planning
  • Employee Motivation
  • Inventory Oversight
  • Staff Discipline
  • Complex Problem-Solving
  • Waste Reduction
  • Financial Management

Skilled at running construction equipment ( ditchwitch, case maxi sneaker, Vermeer) cdl permit, utility locating, map reading, and MDU wiring

Timeline

Drop Bury Supervisor - Carmack cable
03.2008 - 02.2023
Drop Bury Supervisor - Tri-state underground
07.2005 - 05.2008
Splicer - Comcast
01.2002 - 07.2005
MDU Specialist - Cross Country Communications
04.1995 - 04.2001
SEMO College - GED,

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Jimmy Jennings