Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

James Johnson

Green Bay

Summary

Dynamic Senior Customer Specialist at Schneider with a proven track record in enhancing client satisfaction and driving process improvements. Adept in complex problem-solving and customer relationship management, I excel in team collaboration and communication, consistently delivering expert solutions that foster loyalty and elevate service standards.


Skilled customer service professional with strong expertise in driving client satisfaction and operational efficiency. Proven ability to enhance customer experiences and foster team collaboration to meet evolving demands. Adept in conflict resolution, communication, and relationship management, bringing results-focused approach to every interaction. Reliable and adaptable, consistently delivering top-tier service and support.

Overview

9
9
years of professional experience

Work History

Senior Customer Specialist

Schneider
07.2021 - Current
  • As a Senior Customer Specialist, responsibilities included managing complex customer inquiries, providing expert solutions, and enhancing client satisfaction.
  • Contributed to developing customer service strategies and trained team members to improve performance.
  • Assessed feedback to refine processes, guaranteeing prompt resolutions and strengthening client relationships.
  • Resolved complex customer inquiries, ensuring timely and effective solutions were delivered to maintain loyalty.
  • Collaborated with cross-functional teams to implement process improvements based on customer feedback and analytics.
  • Led training sessions for new hires, equipping them with the knowledge needed for success in their roles.
  • Championed process improvements that resulted in time savings and increased productivity levels among staff members.

Generalist

Northern Illinois Insulation
05.2016 - 07.2019
  • Demonstrated ability to efficiently sort and manage inventory while ensuring timely and accurate deliveries.
  • Strong interpersonal skills, effectively engaging with customers to address inquiries and provide assistance.
  • Proven adaptability and problem-solving skills in a fast-paced, hands-on environment, contributing to team success and customer satisfaction.

Football Team Captain

Rockford East High School
08.2016 - 11.2017
  • In my role as Team Captain, I spearheaded team leadership initiatives and fostered a culture of excellence among my peers.
  • Liaised with head coach to discuss collective insights on chemistry, focus and mindset and worked together to co-lead team.
  • As part of my commitment to the team, I consistently arrived first to prepare the field, demonstrating reliability and setting a strong example for punctuality and dedication.
  • These hands-on responsibilities enhanced my understanding of sports management and reinforced my leadership skills in a practical setting.

Education

Bachelor - Business Administration, Marketing

UNIVERSITY OF WISCONSIN
GREEN BAY, WI
05.2021

Skills

  • Leadership
  • Inventory management
  • Communication
  • Problem-solving
  • Attention to detail
  • Customer service
  • Complex problem solving
  • Customer relationship management
  • Data analysis
  • Process improvement
  • Team collaboration
  • Time management
  • Email etiquette
  • Customer satisfaction measurement
  • Escalation management

Awards

Magna cum laude, Dean's List, Team Captain

Timeline

Senior Customer Specialist

Schneider
07.2021 - Current

Football Team Captain

Rockford East High School
08.2016 - 11.2017

Generalist

Northern Illinois Insulation
05.2016 - 07.2019

Bachelor - Business Administration, Marketing

UNIVERSITY OF WISCONSIN

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