JIMMY JOISIL
Clementon,NJ
Summary
Experienced Field Operation Team Leader with over 6 years of experience in telecommunications. Willingness to learn consistently and develop new skills to maintain an excellent reputation motivating teams, resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
FC Associate I, L1
Amazon
West Deptford, NJ
05.2020 - Current
- Operated pallet jacks to transport merchandise throughout the facility.
- Operated in Outbound: Pack flow, Pack Singles, Rebin, Induct, Ship dock
- Operated in Inbound: Counting and Stow
Field Operations Manager
EPNS, Haiti
08.2017 - 04.2020
- Coordinated, input and dispatched crews for customer outages of all sizes
- Managed preventive/corrective generator maintenance, corrective/preventive solar system maintenance
- Maintained fully compliant operations in line with electromechanical standards, established requirements and safety procedures
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Worked with electricians, mechanics, and team leaders to resolve power problems, improve operations, and provide exceptional customer service
- Increased customer satisfaction and repeat business through a relentless pursuit of resolutions to problems arising from a power outage, protecting company reputation and loyal client base
- Performed site evaluations, customer surveys, and team audits as part of quality assurance program
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Eased team transitions and new employee orientation through effective training and development.
- Assisted in recruiting, hiring and training of team members.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues.
P& E Team Leader/Solar System Monitoring Assistant
TalkPool Network Services AG,HAiti
07.2012 - 01.2017
- Identified and specified required parts to repair and rebuild manufacturing equipment
- Maintained neat and clean work area to eliminate hazards
- Observed equipment functioning to detect electronic and mechanical hazards or problems for service, repair or replacement
- Operated hand and power tools safely to completed detailed work on various components
- Installed electrical and mechanical components with accuracy and efficiency
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Ensured total compliance with legal requirements
- Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance
- Managed over 50 technicians and customer calls per day
QA Technician
Voila Comcell
Port-au-Prince
01.2010 - 07.2012
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards
- Adjusted, repaired and replaced defective parts and materials
- Performed routine maintenance and calibration on testing equipment
- Completed routine inspections of components and products to fulfill quality assurance requirements
- Assisted with correcting systemic problems in order to eliminate errors
- Increased sales by 10
Education
Associate of Science - Electro-Mechanics
Diesel Institute of Haiti
Haiti 2006 - 2009
Skills
Strong communication skillsundefined
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
FC Associate I, L1
Amazon
05.2020 - Current
Field Operations Manager
EPNS, Haiti
08.2017 - 04.2020
P& E Team Leader/Solar System Monitoring Assistant
TalkPool Network Services AG,HAiti
07.2012 - 01.2017
QA Technician
Voila Comcell
01.2010 - 07.2012
Associate of Science - Electro-Mechanics
Diesel Institute of Haiti
2006 - 2009
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