Jimmy Kline
Summary
Ambitious, focused and peak-performing Operations Executive offering 10 years of success in financial services and mortgage lending. Strong track record in operations, sales, and servicing, with the ability to lead crossfunction and senior management teams from end-to-end, from strategy, to communication, through execution, in any aspect of consumer financial products and services. Successful history in executing enterprise business transformation and delivering on all expected KPIs. Recognized as a servant leader who has cultivated the best from individuals and teams.
Overview
20
20
years of professional experience
Work History
Enterprise Project Manager
SingleSource Property Solutions
07.2023 - Current
- I manage the planning, execution, and delivery of multiple projects across the organization, ensuring that they meet the quality, budget, and timeline expectations of our clients and stakeholders.
- I also oversee the P&L management, scheduling, and hiring/firing of project teams, as well as the vendor relations and risk mitigation strategies.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
Vice President – Enterprise Shared Services
Freedom Mortgage
03.2019 - 12.2022
- I was responsible for the enterprise shared services, operations, and vendor oversight functions, supporting the growth and efficiency of the company's business lines and channels
- I have developed strong skills in project management, mortgage operations, vendor management, process improvement, and customer service, as well as a deep knowledge of the mortgage industry and its regulations and standards
- I am enthusiastic about delivering high-quality projects that add value to the organization and the customers, and I enjoy working with diverse and talented teams that share the same vision and mission
- I am always eager to learn new skills and technologies, and to collaborate with other professionals and experts in the field
- I am looking for opportunities to leverage my skills and experience to contribute to the success and innovation of the mortgage industry.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Senior Director – Enterprise Shared Services
Freedom Mortgage
04.2018 - 03.2019
- I oversaw the operational oversight of enterprise functions across multiple platforms
- I defined and managed the behaviors needed to meet all KPIs
- I monitored performance to proactively identify efficiency opportunities
- I interviewed, hired, trained, and mentored my team.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Director of Operations & Vendor Oversight – Enterprise Insuring / Wholesale Operations
Freedom Mortgage
11.2014 - 04.2018
- I was responsible for working across all lines of business to identify outsourcing opportunities; leads vendor selection processes, contract negotiations, and ongoing vendor performance management through direct operational oversight
- I had the ability to work in a matrix environment with multiple stakeholders
- I implemented business transformation through completion.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Mortgage Loan Originator
Royal United Mortgage
04.2013 - 07.2013
- I helped prospective borrowers get the right mortgage for a real estate transaction
- I managed a pipeline of potential borrowers.
Operations Manager
Best Buy
04.2010 - 04.2013
- I managed the day-to-day operations of a retail store
- I hired, trained, and mentored staff to meet business needs.
General Manager
Road Apparel
03.2007 - 04.2010
- I managed the day-to-day operations of a retail store
- I developed and implemented growth strategies
- I created and managed budgets.
Operations Supervisor
Best Buy
06.2003 - 03.2007
- I managed and coached staff to meet behavioral goals which lead to business results
- I evaluated performance and productivity daily.
Education
Skills
- Performance Management
- Strategic Planning
- P&L Management
- Advanced reporting and analysis skills
- Change Management
- Financial Administration
- Productivity Improvement
- Procedure Development
- Work Flow Planning
- Resource Allocation
- Contract Management
- Data Analysis
Websites
References
References available upon request.
Timeline
Enterprise Project Manager
SingleSource Property Solutions
07.2023 - Current
Vice President – Enterprise Shared Services
Freedom Mortgage
03.2019 - 12.2022
Senior Director – Enterprise Shared Services
Freedom Mortgage
04.2018 - 03.2019
Director of Operations & Vendor Oversight – Enterprise Insuring / Wholesale Operations
Freedom Mortgage
11.2014 - 04.2018
Mortgage Loan Originator
Royal United Mortgage
04.2013 - 07.2013
Operations Manager
Best Buy
04.2010 - 04.2013
General Manager
Road Apparel
03.2007 - 04.2010
Operations Supervisor
Best Buy
06.2003 - 03.2007
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