Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Lawson

Swansboro,NC

Summary

Dynamic Service Supervisor at Hunt Military Communities with proven management experience and a strong focus on quality assurance. Enhanced customer satisfaction through effective conflict resolution and proactive maintenance strategies. Skilled in staff training and workforce planning, consistently achieving operational excellence while fostering a collaborative team environment.

Experienced with overseeing service operations and managing teams effectively. Utilizes strong leadership and organizational skills to enhance service delivery. Knowledge of customer relationship management and workflow optimization.

Overview

34
34
years of professional experience

Work History

Service Supervisor /Environmental Specialist

Hunt Military Communities
11.2024 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.


  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
  • Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
  • Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
  • Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for 26 employees.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interceded between employees during arguments and diffused tense situations.
  • As a supervisor I manage 26 service employees.


  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Quality Control Inspector

Amcc
05.2016 - Current
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.

General Maintenance Technician

Amcc
02.2015 - Current
  • Documented all maintenance activities and kept accurate records for future reference if needed.
  • Performed electrical, plumbing, and carpentry tasks as needed for effective building upkeep.
  • Contributed to positive working environments by maintaining clean facilities free from hazards.
  • Increased efficiency of maintenance tasks by implementing preventive measures and routine inspections.
  • Enhanced workplace safety by identifying potential hazards and implementing corrective actions in a timely manner.

Lead Floor Technician

Ck Electric
09.2013 - 01.2015
  • Upheld a strong work ethic, consistently completing assigned tasks on time and with attention to detail.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted floor care operations.
  • Effectively communicated progress updates and identified issues to management during regular meetings or reporting sessions.
  • Contributed to a positive work environment by assisting fellow team members with their tasks when needed.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.

Senior Group Leader

Hatteras / Cabo Yatchs
12.2010 - 06.2013
  • Maximized product quality, cost controls and safety through diligent leadership.
  • Streamlined internal processes by identifying areas of improvement and implementing effective solutions, resulting in reduced operational costs.
  • Increased team productivity by implementing efficient project management strategies and providing clear guidance to team members.
  • Upheld all safety standards .
  • Delivered consistent results under tight deadlines by prioritizing tasks effectively and guiding team members toward successful outcomes.

Group Leader

Hatteras Yatchs
05.2002 - 06.2007
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.

Production Supervisor

National Products
04.2001 - 08.2002
  • Managed team of 8 production associates, overseeing productive production processes and meeting all deadlines.
  • Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated existing production processes and identified areas for improvement.
  • Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
  • Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.

Production Supervisor

Philchem
11.1996 - 08.2001
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
  • Coordinated with other departments to maintain smooth and efficient product flow.
  • Managed internal operational standards and productivity targets.
  • Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
  • Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
  • Managed team of 12 production associates, overseeing productive production processes and meeting all deadlines.

Metal Stud Framer

B&D Construction
04.1994 - 03.1996
  • Stayed current on industry trends, implementing knowledge into daily practices to maintain competitive edge in the field of metal stud framing.
  • Maintained a safe working environment by adhering to safety protocols while handling sharp materials and tools.
  • Delivered high-quality results consistently through diligent adherence to company standards and guidelines for each project undertaken.
  • Followed blueprints and instructions from supervisor.
  • Completed metal stud framing projects within deadlines, ensuring timely progress of construction work.

Metal Stud Framer and Drywall Hanger

Unity Construction
05.1991 - 10.1994


  • Participated in regular team meetings and safety trainings, staying informed on the latest company policies and industry regulations.
  • Reduced downtime between tasks by implementing time-saving strategies when transitioning from one stage of construction to another.
  • Ensured minimal site impact through proactive measures such as using drop cloths or barriers when cutting metal studs.
  • Completed metal stud framing projects within deadlines, ensuring timely progress of construction work.

Education

High School Diploma -

Swansboro High School
Swansboro, NC
06-1990

Skills

  • Management experience
  • Policy enforcement
  • Workforce planning
  • Inspections management
  • Supervisory role experience
  • Employee engagement
  • Multitasking and organization
  • Staff training
  • Quality assurance controls
  • Appointment scheduling
  • Scheduling
  • Time management

Timeline

Service Supervisor /Environmental Specialist

Hunt Military Communities
11.2024 - Current

Quality Control Inspector

Amcc
05.2016 - Current

General Maintenance Technician

Amcc
02.2015 - Current

Lead Floor Technician

Ck Electric
09.2013 - 01.2015

Senior Group Leader

Hatteras / Cabo Yatchs
12.2010 - 06.2013

Group Leader

Hatteras Yatchs
05.2002 - 06.2007

Production Supervisor

National Products
04.2001 - 08.2002

Production Supervisor

Philchem
11.1996 - 08.2001

Metal Stud Framer

B&D Construction
04.1994 - 03.1996

Metal Stud Framer and Drywall Hanger

Unity Construction
05.1991 - 10.1994

High School Diploma -

Swansboro High School

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Jimmy Lawson