Jimmy Lewis
Manchester,KY
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Multi-talented Shift Manager offering 16 years of leadership experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.
Overview
37
37
years of professional experience
Work History
Shift Manager
Baxter's Norther America
London, KY
07.2008 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Store Manager
Rite Aid
Manchester, KY
01.2006 - 07.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Assistant Manager
Walmart
London, KY
06.1985 - 01.2006
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
High School Diploma -
McCreary Central High School
Stearns, KY05.1985
Skills
- Verbal and Written Communication
- Microsoft Office
- Managing Operations and Efficiency
- Interpersonal Skills
- Technical Proficiency
- Payment Processing
- Delegating Work
- Administration and Reporting
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Cash Handling
- Employee Coaching and Motivation
- Opening and Closing Procedures
- Maintaining Required Compliance
- Coaching and Mentoring
- Inventory and Supply Management
- Employee Performance Reviews
- Accounts Payable and Accounts Receivable
- Cash Drawer Balancing
- POS Inventory System Operation
- Customer Experience Management
- Post-Incident Reviews
- Grand Openings
- Food Safety and Quality
- Process Improvement
- Equipment Troubleshooting
- Shift Work
- Inventory Control
- Margin Goals
- Meeting Production Goals
- Money Transfers
- POS Transactions
- Goal Attainment
- Performance Motivation
- Job Assignments
- Team Meetings
- Financial Data Analyzation
- Revenue Growth
- Accurate Money Handling
- Recruiting and Hiring
- Handling Customer Complaints
- Staff Training and Onboarding
- Manufacturing Principles
- Safety and Security Enforcement
- Energetic and Enthusiastic
- Suggestive Selling
- Restocking Management
- Problem-Solving Techniques
- Human Resource Management
- Safe Balancing
- Directing Team Members
- Managing Cash Register
- Team Member Motivation
- Firearms Knowledge
- P&L Oversight
- Motivating Performers
- Continuous Quality Improvement (CQI)
- Tech Support
- Creative Solutions
- Employee Support
- Negotiation and Conflict Resolution
- Documentation
Timeline
Shift Manager
Baxter's Norther America
07.2008 - Current
Store Manager
Rite Aid
01.2006 - 07.2008
Assistant Manager
Walmart
06.1985 - 01.2006
High School Diploma -
McCreary Central High School
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