Summary
Work History
Education
Skills
Timeline
Generic

Jimmy Lockwood

607 Kristy Dr. Centralia, ILL. 62801

Summary

Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 25 years of repair and maintenance expertise with proven history of hard work and dependability.

Work History

Lead Maintenance Technician

Interstar Materials
Junction City, IL
11.2021 - Current
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Provided functional plumbing by repairing leaks, removing drain clogs.
  • Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
  • Supervised technicians and assigned responsibilities.
  • Conducted mechanical and electrical maintenance of factory equipment.
  • Troubleshot and repaired conveyors, pneumatic systems and steam boilers.
  • Completed necessary ISO documentation and records to show compliance.
  • Collaborated with painters to initiate quality assurance projects.
  • Used arc welding, tig welding and plasmas cutting equipment to repair metal structures, components and manufacturing machinery.
  • Achieved advanced training on [Equipment] handling and cleaning, safety and heavy equipment utilization procedures.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Maintained parts inventory using [System] for parts used in repairs.
  • Repaired and maintained both 3-phase and single-phase motors.
  • Managed, fixed and maintained up-to-date knowledge on all systems.
  • Adhered to established policies and standards to safely complete projects.
  • Kept grounds clean and maintained landscaping by removing debris, watering, fertilizing, mowing and weed eating.
  • Performed carpentry work by constructing and repairing walls, doors, windows and etc.
  • Repaired and installed electrical wiring for light fixtures, power outlets and breaker boxes.
  • Restored truck [Type] parts, ensuring customer satisfaction.

Maintenance Manager

Alaska Glacier Products
Chugiak, AK.
10.2019 - 09.2021
  • Supervised employee performance, preventive maintenance and safety.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Investigated and corrected mechanical problems with machinery such as air compressors and conveyor belts, etc.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Contributed to development, implementation and execution of maintenance programs.
  • Managed efficient teams of up to 20 employees.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 15%.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Rolled out improved training programs for maintenance employees.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Created work schedules and set up training for 20 employees working on programing equipment.
  • Developed and implemented employee incentive programs to promote top performance.
  • Implemented scheduled maintenance, retooling production status sheets and driving tasks to achieve scheduling effectiveness.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Hired and trained new hired workers to improve efficiency of department and cultivate productive work atmosphere.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored product quality and communicated necessary improvements to technicians.
  • Planned and implemented solutions for technical problems such as part locatingand down time.
  • Analyzed account information to improve and optimize customer relations, resulting in [Result].

Lead Mechanic /Customer Service Representative

Jewell Equipment Sales & Rentals
Wasilla, AK
06.2019 - 10.2019
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Planned schedules and workflows based on expected customer demands.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Service Technician Level II Advanced

Brabazon Pump Compressors And Vacuums
St. Peters, MO.
02.2018 - 05.2019
  • Maintained quality assurance and customer satisfaction objectives.
  • Executed diagnostics, troubleshooting and evaluations on Air Compressors.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service calls.
  • Read manuals and manufacturer instructions to install and troubleshoot devices.
  • Performed complex mechanical alignments and calibration of equipment to quality standards.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Performed routine maintenance on air compressors, pumps and vacuums for manufacturing operations.
  • Utilized control mechanisms and hands-on procedures to operate machines.
  • Determined maintenance requirements and assigned repairs to qualified employees.
  • Implemented, configured and optimized safety standards.
  • Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
  • Enhanced manufacturing processes, reduced waste and enhanced quality.
  • Meticulously tracked all parts and devices used on each service call.
  • Developed corrective action plans and prevention strategies to improve product reliability.
  • Applied strong mathematical knowledge and used various math applications.
  • Realigned production plans to boost productivity without dramatically increasing costs.

Sales and Service Manager

NRE Power Systems
Mt. Vernon, IL
06.2011 - 02.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Created customer support strategy to increase customer retention.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Collaborated with customers and technicians to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Sales targets.

Field Technician

Consolidated Utilities Locating Service
Springfield, IL
01.2008 - 06.2011
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
  • Calibrated new and existing equipment for optimal performance.

Truck Tire Set-Up Technician

Continental Tire / General Tire
Mt. Vernon, IL
01.2001 - 01.2008
  • Protected molds from damage through proper handling and storage between use.
  • Inspected molds to identify maintenance and repair needs.
  • Maintained clean and organized tool sets for production runs.
  • Blew out water lines for preventive maintenance.
  • Worked with engineering to carry out inspections and improve procedures on future runs.
  • Cleaned mold and machine platen after removing pieces from machinery.
  • Helped team follow production standards and OSHA requirements for optimal safety.
  • Reviewed production schedule in advance to set priorities and understand sequences.
  • Set up scheduled machines to meet demands of different production plans.
  • Monitored machine settings and adjusted to correct malfunctions or errors.
  • Supervised and adjusted machinery when necessary, reducing downtime.
  • Reviewed work instructions and schedules to coordinate machine operation and production schedules.
  • Used work instructions and measuring tools to check specifications of finished items.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Set machine stops and guides to proper alignment and adjusted when needed to maintain consistent production time and quality.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.

Education

High School Diploma -

Mt. Vernon High School
Mt. Vernon, IL

Welding Cert - Maintenance Welding

Rend Lake College
Ina, IL

Skills

  • Heavy Object Lifting
  • Problem Detection and Resolution
  • Decision Making
  • Piping Systems Maintenance
  • Preventive Maintenance
  • Wiring Installation and Repair
  • Cutting Torches
  • Physical Strength and Stamina
  • Task Concentration
  • Cost Documentation
  • Functional Part Calibration
  • Critical Thinking
  • Metal Welding
  • Technical Documentation Interpretation
  • Electrical Component Replacement
  • Repair Work Planning
  • Perceptual Speed
  • Parts Lubrication
  • Troubleshooting and Diagnostics
  • Equipment Dismantling
  • Hand and Power Tool Operation
  • Control Precision
  • Supply and Parts Ordering
  • Clear Communication
  • Facilities Painting and Repair
  • Manual Dexterity
  • Mechanical Repair
  • ERP and SAP
  • Industrial Control
  • Safety Monitoring and Compliance
  • Microsoft Office
  • Energy Efficiency Improvement
  • Visual Inspection
  • CAD Software
  • Parts Fabrication
  • Groundskeeping and Landscaping
  • Building Insulation
  • Valve Grinding and Reseating
  • Computerized Maintenance Management
  • Handheld Computers
  • Willing to Learn
  • Subcontractor Management
  • Personnel Training
  • Accurate Estimation
  • Metal Cutting and Shaping
  • Word Processing
  • New Equipment Design
  • Fluid Testing
  • Digital Direct Control
  • Pressure Washing
  • Wooden Structure Building and Repair
  • Structural Reinforcement
  • Equipment Assembly
  • Rigging Equipment
  • Workshop Crane Operation
  • Concrete Pouring and Finishing

Timeline

Lead Maintenance Technician

Interstar Materials
11.2021 - Current

Maintenance Manager

Alaska Glacier Products
10.2019 - 09.2021

Lead Mechanic /Customer Service Representative

Jewell Equipment Sales & Rentals
06.2019 - 10.2019

Service Technician Level II Advanced

Brabazon Pump Compressors And Vacuums
02.2018 - 05.2019

Sales and Service Manager

NRE Power Systems
06.2011 - 02.2018

Field Technician

Consolidated Utilities Locating Service
01.2008 - 06.2011

Truck Tire Set-Up Technician

Continental Tire / General Tire
01.2001 - 01.2008

High School Diploma -

Mt. Vernon High School

Welding Cert - Maintenance Welding

Rend Lake College
Jimmy Lockwood