Kimberly Mills
Granbury,TX
Summary
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
11
11
years of professional experience
Work History
Amazon Delivery Driver
Customer first logistics
Ft Worth, TX
11.2020 - 10.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Service Advisor
Goodyear Auto Service Center
Granbury, Texas
07.2018 - 02.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Purchasing Clerk
Skipper Industries
Glen Rose, Texas
04.2017 - 03.2019
- Analyzed purchase requisitions and determined the best purchasing option.
- Obtained quotations from vendors, negotiated pricing, and arranged delivery schedules.
- Maintained and updated vendor databases with accurate information.
- Researched potential suppliers to ensure competitive prices and quality products.
- Prepared purchase orders in accordance with established policies and procedures.
- Processed payments for goods received according to payment terms agreed upon by both parties.
- Monitored inventory levels, identified shortages, and requested new orders when necessary.
- Investigated discrepancies between invoices, purchase orders, and deliveries for resolution purposes.
- Provided administrative support to the Purchasing Manager as needed.
- Created reports on a regular basis detailing purchasing activities such as spending trends or cost savings initiatives implemented.
- Verified that all purchased items were received in good condition before approving invoices for payment.
- Adhered to company policies and procedures when handling confidential information or data entry tasks related to purchases.
- Collaborated closely with internal departments in order to understand their needs and provide timely solutions.
- Negotiated bulk discounts with suppliers whenever possible.
- Attended meetings with vendors as required.
- Verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Obtained multiple price quotes from suppliers to identify most reasonable costs for goods.
- Maintained company product inventories and kept tabs on materials that were running low.
- Effectively moved products between company locations depending upon need.
- Prepared purchase orders and sent to distributors and suppliers.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Worked with operation managers to develop consistent service levels across locations.
Shift Manager
Racetrac convenience store
Granbury, Texas
03.2014 - 04.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Granbury High School
Granbury, TX06-1986
Some College (No Degree) - Prerequisites
Tarant County Jr College
Ft Worth TxSkills
- Time management skills
- Defensive driver training
- Delivery schedule development
- Advanced planning
- Responsible driver
- Experienced manual transmission driver
- Excellent sense of direction
- GPS and route planning
- Delivery recordkeeping
- Dependable and reliable
- Vehicle inspections
- Trip planning
- Loading and unloading
- Courteous and polite demeanor
- Map reading and navigation skills
- Clean MVR
- Package scanning
- Delivery logging
- Commercial driving
References
References available upon request.
Timeline
Amazon Delivery Driver
Customer first logistics
11.2020 - 10.2024
Service Advisor
Goodyear Auto Service Center
07.2018 - 02.2020
Purchasing Clerk
Skipper Industries
04.2017 - 03.2019
Shift Manager
Racetrac convenience store
03.2014 - 04.2017
High School Diploma -
Granbury High School
Some College (No Degree) - Prerequisites
Tarant County Jr College
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