Jimmy Nguyen
Deskside Technician
Aloha,Oregon
Summary
Great team-building, problem-solving, and communication skills to take initiatives of collaboration with projects and team members. Strong analytical, planning, and decision-making skills along with the ability to allocate minimal needed amount of resources to maximize efficiency and productivity.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Desk Support
Stefanini
Beaverton, Oregon
03.2021 - Current
- Manages Nike’s Databases of Assets and Store Equipment with raw qualitative data received through ServiceNow platform
- Completion per ticket no more than one hour, achieving above 95% efficiency and verifying details before submission
- Initialize projects 2-3 days ahead of the deadline, creating opportunities to verify and validate the data collected
- Report to manager for ideas to optimize the procedures, improving versions of the document
- Diagnose and troubleshoot users’ requests of technical errors and technological use through emails and ServiceNow platform.
- Standardized office structures and processes to promote collaboration and increased performance.
Manufacturing Technician
Intel
Hillsboro, Oregon
11.2020 - 03.2021
- Created analysis of failure and defective units through scientific instruments and ran equipment to yield critical output values for process design and improvement
- Prepared reports for engineering team to support decision making of managing and optimizing workflow on daily basis
- Utilized automation software, engineering, and hardware repair
- Analyzed statistics and fault grading of wafers.
- Prepared standard operating procedures, manufacturing batch records and productivity reports.
Education
Bachelor of Arts - Business Technology & Analytic
Portland State University
05.2021 - Current
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR 09.2015 - 11.2016
Associate of Applied Science - Computer Science
Portland Community College
Portland, OR 09.2013 - 08.2015
Skills
Excel, PowerPoint, Word, Access
Computer Software and Application Knowledge, STEM knowledgeProject ManagementDatabase management and quality control of data (cloud platform and SQL), Data AnalysisWeb Development
Spreadsheet development
Presentation design
Troubleshooting
High attention to detail
Excellent communication abilities
Timeline
Bachelor of Arts - Business Technology & Analytic
Portland State University
05.2021 - Current
IT Desk Support
Stefanini
03.2021 - Current
Manufacturing Technician
Intel
11.2020 - 03.2021
Bachelor of Science - Computer Science
Oregon State University
09.2015 - 11.2016
Associate of Applied Science - Computer Science
Portland Community College
09.2013 - 08.2015