Jimmy Nguyen
Deskside Technician
Aloha,Oregon
Summary
Great team-building, problem-solving, and communication skills to take initiatives of collaboration with projects and team members. Strong analytical, planning, and decision-making skills along with the ability to allocate minimal needed amount of resources to maximize efficiency and productivity.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
IT Desk Support
Stefanini
Beaverton, Oregon
03.2021 - Current
- Manages Nike’s Databases of Assets and Store Equipment with raw qualitative data received through ServiceNow platform
- Completion per ticket no more than one hour, achieving above 95% efficiency and verifying details before submission
- Initialize projects 2-3 days ahead of the deadline, creating opportunities to verify and validate the data collected
- Report to manager for ideas to optimize the procedures, improving versions of the document
- Diagnose and troubleshoot users’ requests of technical errors and technological use through emails and ServiceNow platform.
- Standardized office structures and processes to promote collaboration and increased performance.
Manufacturing Technician
Intel
Hillsboro, Oregon
11.2020 - 03.2021
- Created analysis of failure and defective units through scientific instruments and ran equipment to yield critical output values for process design and improvement
- Prepared reports for engineering team to support decision making of managing and optimizing workflow on daily basis
- Utilized automation software, engineering, and hardware repair
- Analyzed statistics and fault grading of wafers.
- Prepared standard operating procedures, manufacturing batch records and productivity reports.
Education
Bachelor of Arts - Business Technology & Analytic
Portland State University
05.2021 - Current
Bachelor of Science - Computer Science
Oregon State University
Corvallis, OR 09.2015 - 11.2016
Associate of Applied Science - Computer Science
Portland Community College
Portland, OR 09.2013 - 08.2015
Skills
Excel, PowerPoint, Word, Access
undefinedTimeline
Bachelor of Arts - Business Technology & Analytic
Portland State University
05.2021 - Current
IT Desk Support
Stefanini
03.2021 - Current
Manufacturing Technician
Intel
11.2020 - 03.2021
Bachelor of Science - Computer Science
Oregon State University
09.2015 - 11.2016
Associate of Applied Science - Computer Science
Portland Community College
09.2013 - 08.2015
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