Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmy Ottoline

Saint Louis ,MO

Summary

Dynamic and detail-oriented professional with experience at UPS, excelling in operations management and team productivity. Proven ability in material handling and customer service, enhancing efficiency through effective training and safety compliance. Committed to continuous learning and maintaining a reliable work ethic, ensuring high standards in all tasks.

Overview

23
23
years of professional experience

Work History

Laborer

Mastercraft Inc.
02.2019 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.

IT Help Desk Technician

Charter Spectrum
01.2014 - 01.2019
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.

Operations Supervisor

UPS
04.2010 - 01.2014
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Warehouse Assistant

Heffs Automotive/Motive Parts Co./Factory Motor Parts
03.2003 - 2010
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.

Education

Associate of Science -

ITT Technical Institute
Arnold, MO
06.2014

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Time management
  • Punctual and reliable
  • Customer service
  • Job site safety
  • Material handling
  • Safe vehicle operation
  • Vehicle unloading and loading

Timeline

Laborer

Mastercraft Inc.
02.2019 - Current

IT Help Desk Technician

Charter Spectrum
01.2014 - 01.2019

Operations Supervisor

UPS
04.2010 - 01.2014

Warehouse Assistant

Heffs Automotive/Motive Parts Co./Factory Motor Parts
03.2003 - 2010

Associate of Science -

ITT Technical Institute

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