Jimmy Pluma Beas
Pacoima,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Bilingual Customer Service skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
5
5
years of professional experience
Work History
Garda World
Garda World Cash Logistics
11.2023 - 02.2024
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
IN-N-OUT Crew Member
In-N-Out Burger
10.2022 - 11.2023
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Computer Sales Specialist
Best Buy
09.2021 - 09.2022
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted computer sales by providing knowledgeable and personalized recommendations to customers.
- Assisted with computer repair and upgrade orders for customers.
- Identified opportunities for upselling accessories or software packages by understanding each individual customer''s needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Organized store displays to highlight top-selling items, attracting customer interest and boosting sales revenue.
- Listened to customers to identify needs and build personalized computing solutions.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Retail Sales Associate
Shoe Palace
06.2021 - 09.2021
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Crew Member
Chick-fil-A
07.2019 - 06.2021
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Stocked shelves to organize aisles in assigned department.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Brewed coffee and tea and changed out drink station syrups.
- Worked well with teammates and accepted coaching from management team.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Criminal Justice Studies
California State University Northridge
Northridge, CA05.2023
Associate of Arts - Social & Behavioral Science
College of The Canyons
Valencia, CA06.2021
Associate of Science - Administration Of Justice For Transfer
College of The Canyons
Valencia, CA06.2021
Skills
- Good Telephone Etiquette
- Research
- Active Listening
- Dependable and Responsible
- Time Management
- Conflict Resolution
- Self-Directed
- Customer Service
- Multitasking Abilities
- Customer Relations
- Flexible and Adaptable
- Friendly, Positive Attitude
Powerlifting
Weight Lifting like a Hobby has become a wonderful and Productive part of my life. The task itself is challenging like many obstacles in life however I consider myself someone to be very resilient in times of pressure and hardship, Powerlifting in itself is a sport that has showed me to never doubt myself and to always push my physical and mental limits. To always remain in a state of mind that no matter how much weight is coming down on you whether it is the weight of stress, life, or even 400lbs it's okay to fail, get back up and be a better person the next day.
Languages
Spanish
Full Professional
Timeline
Garda World
Garda World Cash Logistics
11.2023 - 02.2024
IN-N-OUT Crew Member
In-N-Out Burger
10.2022 - 11.2023
Computer Sales Specialist
Best Buy
09.2021 - 09.2022
Retail Sales Associate
Shoe Palace
06.2021 - 09.2021
Crew Member
Chick-fil-A
07.2019 - 06.2021
Bachelor of Arts - Criminal Justice Studies
California State University Northridge
Associate of Arts - Social & Behavioral Science
College of The Canyons
Associate of Science - Administration Of Justice For Transfer
College of The Canyons
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