Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Spouse
Personal Information
Affiliations
Timeline
Generic

Jimmy Ramsey

Troup,USA

Summary

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

25
25
years of professional experience

Work History

Parts & Service Director

Velocity Mazda
Tyler, TX
01.2024 - 03.2025
  • Forecasts goals and objectives for the departments, and strives to meet them.
  • Hires, trains, motivates, and monitors the performance of the service and parts department managers.
  • Prepares and administers an annual operating budget for the service and parts departments.
  • Maintains reporting systems required by general management and the factory.
  • Attends managers' meetings.
  • Monitors the performance of the service and parts departments.
  • Strives for harmony and teamwork within the departments, and with all other departments.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Holds weekly department meetings.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Fosters professional employee development and coordinates with department managers to determine the need for advanced training.
  • Maintains high-quality service repairs, and minimizes comebacks.
  • Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Makes customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interactions with customers.
  • Handles customer complaints immediately and according to the dealership's guidelines.
  • Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
  • Develops dealership service and parts pricing plans, and recommends them to the dealer or general manager.
  • Works with parts and service managers to find ways to improve the overall profitability of the dealership.
  • Keeps abreast of new equipment and tools available, and recommends purchases.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serves as a liaison with factory representatives.
  • Maintains a safe work environment.
  • Forecasting parts needs and ordering parts to maintain optimal inventory levels.
  • Monitoring the current parts inventory.
  • Pricing parts to maintain profitability.
  • Receiving parts, including placing them into inventory, and properly labeling them.
  • Helping customers find and purchase the correct parts.
  • Overseeing special orders.
  • Collaborating with service managers to ensure all parts are available for repair jobs.
  • Hiring, supervising, and training parts department staff members.
  • Reviewed technician time cards on a weekly basis for accuracy and efficiency.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Supervised the daily operations of the parts and service departments.
  • Oversaw the ordering of parts, inventory control, and stock levels.
  • Proposed or approved modifications to project plans.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Parts Consultant

Peltier Kia Longview
02.2023 - 12.2023
  • Placing parts on RO's
  • Quoting parts for the shop
  • Finding and procuring back order parts
  • Sale of parts to local commercial customers
  • Sale of parts to walk in customers
  • Procurement of parts for non Kia vehicles

Parts Consultant

Peltier Nissan
10.2019 - 01.2023
  • Placing parts on RO's
  • Quoting parts for the shop
  • Finding and procuring back order parts
  • Sale of parts to local commercial customers
  • Sale of parts to walk in customers
  • Procurement of parts for non Nissan vehicles

Operations Manager

Quick Lane by Tyler Ford
01.2017 - 09.2019
  • Manage day to day operations and customer care
  • Cash control
  • Employee scheduling
  • Manage shop techs and service writers to best care for the customer & maintain profitability

Service Manager

Firestone Complete Auto Care
03.2015 - 01.2017
  • Write initial service ticket
  • Assign ticket to proper technician
  • Inspect vehicle and recommend other services
  • Look up, locate and price parts
  • Explain recommendation to sales advisors for sale to customer or sell to customer directly
  • Cash control
  • Team management & scheduling
  • Customer maintenance
  • Profit control
  • Purchasing special order items
  • Employee management (Hiring etc)

General Manager

Advance Auto Parts
07.2014 - 03.2015
  • Walk-in and commercial sales
  • Inventory control
  • Cash control
  • Team management & scheduling
  • Merchandising
  • Customer maintenance
  • Profit control
  • Purchasing special order items
  • Employee management (Hiring etc)

Purchasing Specialist

Door Control Services Inc
01.2013 - 01.2014
  • Purchasing of parts and supplies for automatic, revolving and sliding doors as well as hardware for non-automatic doors and hospital doors
  • Cost & inventory control
  • Purchase order management
  • Invoice receiving and control for AP
  • Use of MS NAV to complete all of the above

Project Field Buyer

CH2M Hill Constructors, Tyler TX
Tyler, TX
02.2011 - 11.2012
  • Company Overview: Toll 49, Segment 3b Design-Build Project
  • Procurement of all tools and supplies
  • Obtaining bids for services and equipment
  • Purchase, and schedule maintenance and repairs for fleet of 30 plus vehicles, 3 UTV's and 50 plus pieces of heavy construction equipment
  • Contract management
  • Purchase of vehicles and equipment
  • Invoice receiving and control for AP
  • Use of Oracle to complete all of the above
  • Operation of equipment as needed
  • Toll 49, Segment 3b Design-Build Project

Purchasing Specialist

Exterran Energy, Kilgore TX
Kilgore, TX
12.2005 - 02.2011
  • Purchasing of parts and supplies for gas compression and oil field equipment
  • Warehouse inventory and control
  • Parts and supply sales
  • Purchase order management
  • Invoice receiving and control for AP
  • Use of Oracle to complete all of the above

Manager

O'Reilly Auto Parts, Tyler TX
Tyler, TX
05.2000 - 12.2005
  • Walk-in and commercial sales
  • Inventory control
  • Cash control
  • Team management & scheduling
  • Merchandising
  • Customer maintenance
  • Profit control
  • Purchasing special order items
  • Employee management (Hiring etc)

Education

Fixed Operations: Parts and Service Management - certificate

NADA
Tysons Corner, VA

General studies -

Tyler Junior College
Tyler, TX

Paramedic License -

Texas State Technical College
Sweetwater, TX

Studied Sports Medicine -

Tarleton State University
Stephenville, TX

Studied Kinesiology -

New Mexico State University
Carlsbad, NM

Skills

  • NADA Fixed Operations 1 & 2 Certification
  • Retail sales and management for auto, truck & construction equipment
  • Procurement, warehousing, and sales in the natural gas and oil field
  • Operation of construction equipment
  • Purchase and schedule maintenance and repairs for a fleet of more than 30 vehicles, 3 UTVs, and more than 50 pieces of heavy construction equipment
  • Automotive Parts and Service Management
  • Dealership Parts Consultant
  • Truck Driving
  • Truck & trailer repair & maintenance
  • Dispatching and driver management
  • Procurement, contract management, and accounts payable for construction
  • Use of Oracle for over 7 years
  • Use of CDK 4 years
  • Use of the Cox Automotive Product Suite (XTime, Dealertrack)
  • Budget management
  • Warranty administration
  • Inventory control
  • Parts ordering
  • Employee training
  • Customer service
  • Team management
  • Performance monitoring
  • Sales forecasting
  • Supplier negotiation
  • Conflict resolution
  • Parts procurement
  • Automotive industry
  • Service operations
  • Scheduling and planning

References

  • Steve Voigt, 903-520-5589
  • Monty Mcree, 903-571-8091
  • Steven Davis, 870-275-1160

Hobbies and Interests

  • Hunting
  • Fishing
  • Spending time outdoors

Spouse

Rhonda

Personal Information

  • Chase
  • Jake
  • Marital Status: Married

Affiliations

  • Organic Gardening
  • fishing
  • outdoors activities
  • Spending time with family
  • Maried for almost 24 years

Timeline

Parts & Service Director

Velocity Mazda
01.2024 - 03.2025

Parts Consultant

Peltier Kia Longview
02.2023 - 12.2023

Parts Consultant

Peltier Nissan
10.2019 - 01.2023

Operations Manager

Quick Lane by Tyler Ford
01.2017 - 09.2019

Service Manager

Firestone Complete Auto Care
03.2015 - 01.2017

General Manager

Advance Auto Parts
07.2014 - 03.2015

Purchasing Specialist

Door Control Services Inc
01.2013 - 01.2014

Project Field Buyer

CH2M Hill Constructors, Tyler TX
02.2011 - 11.2012

Purchasing Specialist

Exterran Energy, Kilgore TX
12.2005 - 02.2011

Manager

O'Reilly Auto Parts, Tyler TX
05.2000 - 12.2005

Fixed Operations: Parts and Service Management - certificate

NADA

General studies -

Tyler Junior College

Paramedic License -

Texas State Technical College

Studied Sports Medicine -

Tarleton State University

Studied Kinesiology -

New Mexico State University

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Jimmy Ramsey