Summary
Overview
Work History
Skills
Timeline
Generic

Jimmy Riddle

Parker,CO

Summary

Results-driven IT professional with extensive cross-functional experience in DevOps, program management, change management, logistics, and client services. Expertise in leadership, cost optimization, and relationship management. Proven track record leading complex, high-impact initiatives across diverse IT domains, including successful on-premises to AWS cloud migrations. Adept at building and guiding high-performing teams, driving consensus across stakeholder groups, and delivering solutions in fast-paced, ambiguous environments. Recognized for strong communication skills, strategic thinking, and ability to translate ideas into measurable business outcomes.

Overview

18
18
years of professional experience

Work History

Director, Data Platforms

CHARTER COMMUNICATIONS
03.2022 - 05.2025
  • Responsible for 24x7 platform and application support for multiple on-premises and cloud data lake systems and applications including Elasticsearch, Opensearch, Hadoop, Apache NiFi, ArcGIS, and Tableau
  • Led strategic effort to decommission 150+ legacy data center servers saving the organization hundreds of thousands of dollars in infrastructure and maintenance costs to deliver on Corporate ESG and OpEx reduction initiatives
  • Directed the strategic migration of on-premises Elasticsearch to AWS OpenSearch, leading cross-functional teams to enhance platform stability, reduce technical debt, and improve the overall user experience across the organization.
  • Established and governed customer SLAs and internal SLOs, setting a performance benchmark of 99.9% availability while aligning service delivery standards with organizational goals and stakeholder expectations.
  • Championed the use of observability tools like Datadog to empower teams with actionable insights; oversaw the development of Root Cause Analysis (RCA) documentation to strengthen incident response processes and foster a culture of continuous improvement.

Senior Manager, Dev Ops

CHARTER COMMUNICATIONS
08.2015 - 03.2022
  • Responsible for the Platform Engineering team that implemented advanced DevOps technologies and best practices such as infrastructure-as-code principles in order to deliver a stable a resilient platform for all code deployments
  • Led the software engineering strategy during a major merger, uniting three companies by rebranding over 50 consumer-facing portals and implementing a unified authentication platform—laying the foundation for a seamless, consolidated digital identity.
  • Oversaw end-to-end delivery for deployment, release management, platform support, and infrastructure-as-code initiatives across all microservices and Kubernetes environments, ensuring resilience and scalability in production operations.
  • Directed the successful execution of a proof-of-concept customer portal, utilizing non-production backend systems to accelerate feature delivery, improve stakeholder feedback cycles, and enable faster go-to-market capabilities.
  • Managed and mentored a globally distributed team, accountable for the operational readiness and ongoing support of test environments powering Charter’s enterprise-scale, cloud-based self-service platforms across B2C, B2B, and mobile (iOS/Android) channels.
  • Redefined the Software Engineering Operations function, transforming the team into a high-performing Site Reliability Engineering (SRE) group focused on environment stability, observability, and proactive system improvements.

Software Engineering

Contractor
07.2014 - 08.2015
  • Charged with delivering a release management process that would accommodate the competing priorities of a newly formed engineering organization with the requirements of a traditional Operations team during a time of transition away from a 3rd party-hosted consumer portal. I was the primary liaison between development and operations teams to prepare for and execute the launch of the new, internally-developed portal.
  • Delivered a deployment process that was built from the ground up identifying key stakeholders, process, and deployment artifacts required for each deployment while also establishing a cadence for delivery of major programs.

Account Executive

DEPENDABLE AUTO SHIPPERS
01.2014 - 07.2014
  • Tasked with growth of assigned clients and portfolio of business exceeding $6M+ in annual revenue. Executed contracts that doubled volume with a key client within the first 4 months. Led Salesforce.com initiative to uncover unrealized revenue potential.

Client Relations Manager

MOVE MANAGEMENT, INC.
01.2007 - 09.2013
  • Led day-to-day operations for staff of 3-20 individual contributors in all aspects of service delivery to corporate and government clients. Responsible for mentorship, growth, and accountability for each contributor and overall success of clients relocation program. Accountable for key performance indicators (KPI) as well as driving higher customer satisfaction scores.
  • Expanded staff from 3 to 20+ individuals managing all aspects of service delivery for a caseload of 4,000-8,000+ projects annually to both corporate and government clients
  • Primary contributor for Pricing Lines initiative - proprietary software developed to reduce order entry errors and increase invoicing efficiency across the organization. Assisted with defining UI (User Interface) application design and functionality based on analysis performed around business requirements and business rules. Responsible for development of the User Acceptance Testing (UAT) test plan identifying business SMEs to support UAT efforts. Managed UAT test cycle performing the majority of the UAT testing. Provided the final UAT sign off for deployment to the corporate Information Technology group.
  • Launched nationwide program solely responsible for all logistical aspects of over 100 moving assets. Developed software solution for tracking the successful utilization and return of vendor equipment at the end of the program.
  • Drove initiative to invent and execute social media process utilizing Facebook, Twitter, and YouTube to gain greater brand recognition and improve customer experience

Skills

  • Project coordination and management
  • Cloud migration expertise
  • Incident management expertise
  • Infrastructure engineering
  • Effective public speaking
  • Internal training development
  • Risk assessment and mitigation
  • Process optimization
  • Establishing key partnerships
  • Agile, Scrum, Waterfall Methodologies
  • Stakeholder relationship management
  • Collaborative leadership
  • Effective conflict resolution
  • Workforce management

Timeline

Director, Data Platforms

CHARTER COMMUNICATIONS
03.2022 - 05.2025

Senior Manager, Dev Ops

CHARTER COMMUNICATIONS
08.2015 - 03.2022

Software Engineering

Contractor
07.2014 - 08.2015

Account Executive

DEPENDABLE AUTO SHIPPERS
01.2014 - 07.2014

Client Relations Manager

MOVE MANAGEMENT, INC.
01.2007 - 09.2013

Similar Profiles

CREATE PROFILE
Jimmy Riddle