Jimmy Rivera
Poteet,TX
Summary
Accomplished Manager with a proven track record at IHOP, enhancing productivity and profitability through effective resource allocation and team leadership. Skilled in customer service and time management, I excel in staff training and development, driving company success by setting aggressive targets. Achieved significant cost control, ensuring business operates within budget.
Overview
15
15
years of professional experience
Work History
Cook
Black Bear Diner
07.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Certified Trainer for Kitchen, Server, Manager
IHOP
04.2010 - 03.2022
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fleet Manager
Amistad Ambulance
07.2022 - 05.2024
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
Education
Roosevelt High School
5110 Walzem. San Antonio,TX. 78213Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Cook
Black Bear Diner
07.2024 - Current
Fleet Manager
Amistad Ambulance
07.2022 - 05.2024
Certified Trainer for Kitchen, Server, Manager
IHOP
04.2010 - 03.2022
Roosevelt High School