Will Discuss In Interview Due to the Nature of the
ATF
Erie PA
01.2014 - 01.2016
Co-Founder/Operations Director
Terra Familia, LLC
01.2014 - 01.2015
Played an instrumental role in the launch and growth of a dynamic internet startup that partnered buyers with sellers within the import/export mandate business.
Deckhand
Texas Crew boats
01.2013 - 01.2014
Served as an instrumental member of an engaged workforce charged with the execution of chartered boat services
Fostered and strengthened strong, collaborative relationships with coworkers and leadership in order to ensure for productivity and efficiency across all operations
Enforced strict compliance to all SOPs, policies, and boating law
Elevated security and well being of all life and assets by instructing all persons in best safety practices and ensuring for adherence at all times.
Armored Car Crew Leader
Garda
01.2012 - 01.2013
Safety Inspector
Advanced Safety Incorporated
01.2011 - 01.2012
Conducted a wide-range of investigations to assess and evaluate security posture for Hydrogen Sulfide (H2S) Sites to ensure for complete compliance to high-level expectations for safety, quality, and operability
Operated the air trailer in accordance with all standard procedures, reviewed flow back analysis, and inspected air tanks
Functioned effectively in a highly-flexible role involving frequent travel to perform complex inspections with little to no supervision.
FBI Contractor – Counterterrorism Division
OSINT
01.2005 - 01.2010
Education
Bachelor of Science - Intelligence Studies
American Military University
Charleston, WV
01.2020
Skills
Strong Organization
Office Management
Calendar Management
Document Control
Report Preparation
Document Preparation
Meeting planning
Multitasking and Time Management
Fast Learner
Critical Thinking
Clear Communication
Documentation and Recordkeeping
Confidentiality and Data Protection
Database entry
Excel spreadsheets
Social media knowledge
Organizing and Categorizing Data
Office Equipment Operation
Research and Analytical Skills
Additional Information
Microsoft Office Suite (Word, Excel, PowerPoint), LINUX- Blackarch Linux,Kali, OSINT Software, Maltego Social Analyzer etc, Qualified for Private Security Operations, Certified in Lie Deception Detection, Blast System, Valid Passport
Veterans
True
Highest Grade Held
E-3/Lcpl
Clearance
Previous Secret Security Clearance
Personal Information
Branch: United States Marine Corps
Nationality: USA
Certification
Lie Deception Training (Blast System)
Timeline
Will Discuss In Interview Due to the Nature of the
<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service<ul>
<li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li>
<li>Ensured compliance with laws and regulations governing contact center activities.</li>
<li>Interpreted tax law to resolve issues affecting IRS operations.</li>
<li>Applied tax code to clarify taxpayer obligations and rights.</li>
<li>Secured sensitive personal information to guarantee data protection.</li>
<li>Resolved taxpayer disputes using sound judgment and effective strategies.</li>
<li>Maintained accurate documentation of all customer interactions in CRM database.</li>
<li>Answered high volumes of calls daily, utilizing call management systems effectively.</li>
<li>Collaborated with team members to improve customer service processes.</li>
<li>Participated in team meetings to discuss strategies for improving customer experience.</li>
<li>Processed orders for customers using an automated system.</li>
</ul> at Internal Revenue Service