Jimmy Santos
New York
Summary
Dynamic professional with a strong background in customer service and design, notably at Pret A Manger. Proven ability to enhance customer loyalty through effective complaint resolution and innovative design solutions. Skilled in inventory management and fostering user engagement, demonstrating a commitment to excellence and attention to detail in all projects.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.
Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
Cashier
Pret A Manger
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Ambient-based multitasking performer.
- Personal environment organizer and stabilizer.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Designer
High School
06.2022 - 08.2023
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Analyzed user behavior and feedback to optimize design and user experience.
- Established user feedback loop for ongoing product improvement, enhancing customer loyalty.
- Organized and led creative workshops to explore innovative design solutions.
Education
Sport Management (Bachelor) - Sports Management
Monroe College
Bronx, NY04-2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Attention to detail
- Inventory management
Accomplishments
- Trained and mentored [number] employees.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Cashier
Pret A Manger
05.2024 - Current
Designer
High School
06.2022 - 08.2023
Sport Management (Bachelor) - Sports Management
Monroe College
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