JIMMY SHERROD
West Palm Beach,FL
Summary
A seasoned Operations Manager with a proven track record at Safety Transportation Services, I excel in crisis management and staff development. My leadership has significantly enhanced customer loyalty and team retention, leveraging strong decision-making and logistics oversight to drive success. Skilled in navigating complex challenges, I consistently deliver quality outcomes, fostering a culture of excellence and safety compliance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Safety Transportation Services
Lake Worth, FL
02.2013 - 03.2024
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Conducted performance reviews for team members.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Bachelor of Arts - Criminal Justice
08-1980
Skills
- Incidents management
- Performance reporting
- Performance monitoring
- Health and safety compliance
- Customer relationship management
- Crisis management
- Work flow planning
- Decision-making
- Logistics oversight
- Staff development
Certification
- STATE OF FLORIDA TEACHING CERTIFICATE ADA AND PARATRTASIT INSTRUCTOR
Timeline
Operations Manager - Safety Transportation Services
02.2013 - 03.2024
BENIDICT COLLEGE - Bachelor of Arts, Criminal Justice
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