Summary
Overview
Work History
Skills
Certification
Timeline
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Jimmy Skyles

Jimmy Skyles

Kansas City,MO

Summary

Dynamic professional with proven expertise in guest relations and reservation management, honed at Microtel Hotel. Excelled in fostering positive guest experiences, leading to increased repeat business. Skilled in staff training and problem-solving, significantly enhancing operational efficiency. Demonstrated initiative and teamwork, contributing to a notable improvement in service delivery and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Agent

Microtel Hotel
05.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
  • Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
  • Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
  • Trained new staff members in customer service techniques and hotel operations.

Shift Manager

McDonald's Restaurant
05.2020 - 05.2024
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Scheduled staff shifts to maintain optimal coverage during peak hours.
  • Facilitated team meetings to discuss performance metrics and strategic objectives.
  • Conducted safety inspections to ensure compliance with health regulations.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Skills

  • Guest relations
  • Initiative-taking
  • Reservation management
  • Teamwork orientation
  • Property management systems
  • Professional appearance
  • Staff training
  • Problem-solving skills
  • Phone and email etiquette
  • Customer service
  • Detail-oriented
  • Teamwork and collaboration
  • Cash handling
  • Office organization
  • Hospitality services
  • Time management
  • Customer service management
  • POS systems

Certification

Food safety certification

Timeline

Hotel Front Desk Agent

Microtel Hotel
05.2024 - Current

Shift Manager

McDonald's Restaurant
05.2020 - 05.2024

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Jimmy Skyles