Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jimmy Smith

Durango,CO

Summary

Dynamic Solid Waste Manager with a proven track record at the City of Durango, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and complex problem-solving, achieving significant cost reductions. Skilled in Microsoft applications and fostering strong relationships, driving high-quality service delivery and team engagement.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

11
11
years of professional experience

Work History

Solid Waste Manager

City of Durango
01.2025 - Current
  • Oversee team of 11 employees including Operators 1 and 2, Solid Waste Supervisors, and a Customer Service Representative
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintain budget for 3 cost centers
  • Counsel, discipline, hiring, firing
  • Maintain Harmony within my team
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Created new SOP for group
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.


Solid Waste Operations Manager and Code Complianc

City of El Paso
09.2018 - 01.2025
  • Supervised operations staff and kept employees compliant with all City, State, ordinances, and company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Code Compliance Administrator

City of El Paso Police Department
01.2017 - 09.2020
  • Evaluated vendor partners for compliance with applicable regulations, conducting due diligence reviews as necessary to mitigate potential risks.
  • Established positive relationships with regulators through open communication and prompt response to inquiries or concerns.
  • Conducted thorough investigations into potential violations, recommending corrective actions when necessary.
  • Enhanced regulatory compliance by implementing effective policies and procedures.

Facilities Manager

Texas Disposal Systems
07.2014 - 09.2017
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Conducted Rain Water runoff sampling
  • Investigated problems and determined appropriate remedies.
  • Controlled expenses to meet budget requirements.
  • Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
  • Interviewed, hired, and trained qualified maintenance employees.
  • Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
  • Oversaw Transfer trailers, Roll Offs, Front Loads, and Rear Loader Operations at Transfer Station
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.

Education

BBA -

University of Phoenix
El Paso, TX
09-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Knowledge of Microsoft apps as Word, Excel, Power Point
  • Verbal and written communication
  • Complex Problem-solving
  • Staff management
  • Goal setting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Solid Waste Manager

City of Durango
01.2025 - Current

Solid Waste Operations Manager and Code Complianc

City of El Paso
09.2018 - 01.2025

Code Compliance Administrator

City of El Paso Police Department
01.2017 - 09.2020

Facilities Manager

Texas Disposal Systems
07.2014 - 09.2017

BBA -

University of Phoenix

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