Jimmy Spellman
Chicago,Illinois
Summary
Results-driven manager and NCAA Division I student-athlete with strong discipline, time management, and leadership skills. Experience includes team training, inventory management, and customer problem solving. Ready to support efficient operations and high service standards.
Overview
5
5
years of professional experience
Work History
NCAA Division I Student Athlete | Baseball
Eastern Illinois University
Charleston, Illinois
08.2026 - Current
- Commit approximately 20 hours per week to organized practices, strength training, competitions, and team activities.
- Collaborated with coaches and teammates to achieve team goals, fostering a competitive team environment.
- Demonstrate discipline, accountability, and a strong work ethic through consistent training and preparation.
- Perform effectively under pressure while adapting to challenging situations and competitive environments.
- Apply constructive feedback from coaches to improve individual performance and contribute to team success.
- Balanced demands of NCAA Division I athletics and full college course load, showcasing strong time management and organizational skills.
- Represented Eastern Illinois University in NCAA Division I baseball competition, demonstrating strong leadership, teamwork, communication, and professionalism while collaborating with teammates and coaching staff to achieve team goals, analyze athletic performance, and maintain high standards of discipline and accountability.
Manager
Ritas Italian Ice and Custard
Park Ridge, Illinois
09.2021 - Current
- Oversaw daily store operations for a team of 12–15 employees, maintaining operational efficiency, product quality, and customer satisfaction while serving approximately 200–300 customers per day.
- Led and mentored a team of 15 employees by providing hands-on training, constructive feedback, and daily guidance to improve teamwork, productivity, and overall job performance.
- Supervised 5–8 employees per shift, assigned daily responsibilities, monitored performance, and resolved workplace challenges to maintain smooth operations during peak business hours.
- Trained and onboarded over 20 new employees on customer service expectations, Italian ice and frozen custard preparation, equipment operation, and company procedures.
- Assisted approximately 200–300 customers daily while maintaining high customer service standards, addressing complaints, resolving order issues, and ensuring a positive customer experience.
- Maintained food safety and sanitation standards across 5 preparation and service areas, conducting daily cleanliness inspections and ensuring employees followed proper food handling procedures.
- Coordinated daily workflows for 5–8 employees per shift, delegating responsibilities and organizing tasks to maintain efficient service during high volume business periods.
- Monitored compliance with food safety regulations and company policies by completing daily operational inspections and ensuring employees followed established health and sanitation procedures.
- Managed store opening and closing procedures 4–5 days per week, completing more than 15 daily operational tasks involving equipment preparation, inventory checks, cleaning, cash register procedures, and facility security.
- Supported Italian ice and frozen custard production during peak hours, coordinating employee responsibilities and maintaining efficient service while handling approximately 50–75 customer orders per hour.
Education
BBA - Business Administration
Eastern Illinois University
Charleston, IL11-2026
Skills
- Leadership and Team Management
- Customer Service and Customer Relations
- Time Management and Organization
- Employee Supervision
- Communication and Teamwork
- Problem Solving and Decision Making
- Conflict Resolution
- Business Operations Management
- Adaptability and Working Under Pressure
- Employee Training and Development
- Inventory Management
- Cash Handling and Point of Sale Systems
Timeline
NCAA Division I Student Athlete | Baseball
Eastern Illinois University
08.2026 - Current
Manager
Ritas Italian Ice and Custard
09.2021 - Current
BBA - Business Administration
Eastern Illinois University