Jimmy Thomas
Victorville,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Volunteer
Desert Valley Hospital
Victorville, CA
- Greeted visitors and answered questions about program, requirements and opportunities.
- Used strong interpersonal communication skills to convey information to others.
- Supported program leaders with administrative support duties.
- Supported staff with clerical work and other office tasks.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Assisted with special events or programs.
- Planned and delivered numerous activities and special events for programs and services.
Customer Care Representative
Solstice Senior Living
Apple Valley, CA
11.2018 - 01.2020
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recorded actions taken, issues resolved and confidentiality information to effectively manage customer accounts.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA06.2006
Skills
- Customer Service
- Creative problem solving
- Administrative support
- Technical Support
- Multi-line phone talent
- Route dispatch
- Professional telephone demeanor
- Good listening skills
Timeline
Customer Care Representative
Solstice Senior Living
11.2018 - 01.2020
Volunteer
Desert Valley Hospital
High School Diploma -
Granite Hills High School