Jimmy Towry, Jr.
Edmond,OK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Laborer Operator
Chesapeake
OKC, OK
12.2018 - 03.2019
- Followed instructions from supervisors regarding specific tasks to be completed.
- Organized materials needed for each job task prior to starting work.
- Setting up and moving employees offices and meeting rooms. Tech work on all computers with all office moves.
Sales Associate
Furniture Home Outlet
OKC, OK
06.2015 - 11.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Representative Assistant Manager
IDI Distributors Inc.
OKC, OK
01.2004 - 06.2014
- Managed inventory levels by monitoring stock availability and ordering products when necessary.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Maintained accurate records of customer orders and invoices.
- Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
- Prepared presentations outlining products or services offered by the company.
- FORKLIFT CERTIFIED
Customer Service Sales Representative
AARP / HARTFORD INSURANCE
OKC, OK
01.2002 - 01.2003
- Answered incoming customer calls and provided product and service information.
- Adhered strictly to service level agreements as set by the organization for each call type and category.
- Assessed customer needs, clarified information, researched every issue and provided solutions or alternatives.
- Promoted from AARP Inbound Call Center to state licensed Hartford Insurance sales representative.
Sales Supervisor/Store Manager
Oklahoma Discount Furniture
OKC, OK
01.1992 - 01.2002
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recruited, trained and supervised new employees.
Territory Sales Representative
Software Exchange
OKC, OK
01.1989 - 01.1992
- Promoted brand awareness through effective communication of product features and benefits.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Generated detailed reports on sales performance against targets set by management.
Education
Some College (No Degree) - BASICS
OSCAR ROSE/ROSE STATE COLLEGE
MIDWEST CITYSkills
- Operations Management
- Product Management
- Supply Management
- Quality Assurance
- Forklift Certified while
- Customer Rapport
Timeline
Laborer Operator
Chesapeake
12.2018 - 03.2019
Sales Associate
Furniture Home Outlet
06.2015 - 11.2016
Sales Representative Assistant Manager
IDI Distributors Inc.
01.2004 - 06.2014
Customer Service Sales Representative
AARP / HARTFORD INSURANCE
01.2002 - 01.2003
Sales Supervisor/Store Manager
Oklahoma Discount Furniture
01.1992 - 01.2002
Territory Sales Representative
Software Exchange
01.1989 - 01.1992
Some College (No Degree) - BASICS
OSCAR ROSE/ROSE STATE COLLEGE
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