Jimmy Tran
Germantown,MD
Summary
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Overview
5
5
years of professional experience
Work History
Community Manager
RAM Partners LLC
Centreville, VA
11.2023 - Current
- Developed and implemented strategies to increase community engagement.
- Responded to customer inquiries in a timely manner.
- Monitored online conversations and provided constructive feedback.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Compiled reports on website traffic, conversions, and other metrics.
- Engaged with customers via forums, chatbots, emails.
- Performed regular maintenance of all social media accounts.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Saved money by operating community within budget.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Updated resident accounts with latest personal information and recent payments.
- Drove facility growth and increased resident morale by planning special activities.
- Improved NOI through rent growth and expense management.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Compiled and conveyed operational and financial data to regional manager.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Oversaw daily operations, maintenance and administration of various properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Met with clients to negotiate management and service contracts.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
Multi-Site Assistant Community Manager
Kettler Management
McLean, VA
02.2023 - 11.2023
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
- Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
- Drove facility growth and increased resident morale by planning special activities.
- Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Assistant Property Manager and Peer Coach
Brookfield Properties
Houston, TX
02.2022 - 02.2023
- Addressed and resolved complaints, concerns, and service requirements to deliver prompt remedial action.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected monthly assessments, rental fees, deposits and payments.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Oversaw daily operations, maintenance and administration of various properties.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Oversaw budgeting process for assigned properties.
- Checked common areas regularly to keep neat, clean and free of debris.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Kept records of correspondence with residents and tenants.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Handled resident complaints and expedited maintenance requests.
- Explained policies and procedures to tenants and enforced rules.
Leasing Consultant
Brookfield Properties
Washington, DC
04.2021 - 02.2022
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Used conflict resolution skills to quickly resolve issues among residents.
- Increased occupancy through dynamic marketing initiatives.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Leasing Specialist
Harbor Group Management Company
Herndon, VA
10.2018 - 04.2021
- Explained policies and procedures to tenants and enforced all rules.
- Kept records of all correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed agent activities to check performance and optimize approaches.
- Checked rental eligibility by following company's verification process.
- Presented marketing letters and documents to potential tenants.
- Showed units to potential tenants and answered questions about life in community.
- Escalated critical issues to property manager to deliver immediate resolution.
- Trained staff on compliance, policies and procedures to maximize success.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
- Managed daily and weekly marketing and leasing reports.
- Scheduled tours so interested parties could view available units and see facilities.
Education
Associate of Science - Computer And Information Systems Security
Strayer University
Washington, DCSkills
- Decision Making
- Monthly Fee and Payment Collection
- Operating Cost Tracking
- Deposits Management
- Local and State Laws
- Sale and Rental Recordkeeping
- Administrative Leadership
- Vacancy Marketing
- Client Relations
- Tenant and Owner Liaising
- Operations Management
- Property Service Contract Administration
- Clear Communication
- Social Perception
- Creative and Adaptable
- Customer Relations
- Employee Motivation and Guidance
- Complex Problem Solving
- Microsoft Office
- Accurate Property Valuation
- Community Association Support
- Relationship Building
- Critical Thinking
- Team Building
- Market Tracking
- Tenant Eligibility Determination
- Sales and Marketing
- Basic Mathematics
- Mobile Device Operation
- Data Entry
- Personnel Management
- Multitasking and Prioritization
- Property Showing
- Schedule Coordination
- Social Media Engagement
- Rent Pricing Optimization
- Insurance Coordination
- Property Tours
- Financial Budgeting and Reporting
- Income and Expense Management
- Community Marketing
- Tenant and Eviction Laws
- Daily Operations Management
- Customer Relationship Management
- Team Training
- Conflict Handling
- Vendor Management
- Payment Processing
- Leasing and Sales
- Contract Negotiation
- Staff Management
- Property Management
Technology Summary
- Systems: Microsoft Windows 7/10, Mac OS C, and Mobile
- Software: MS Project, MS Office, MS Excel, MS Access, MS Publisher, MS PowerPoint, SharePoint, and Adobe
- Databases: OneSite, MRI, Anyone Home, Knock, CoreLogic/SafeRent, Servus Connect, LOE, Weblister, Tour24, Yardi, Snappt, LRO, Rentcafe, Activebuilding, and ARIM.
Languages
Vietnamese
Full Professional
Timeline
Community Manager
RAM Partners LLC
11.2023 - Current
Multi-Site Assistant Community Manager
Kettler Management
02.2023 - 11.2023
Assistant Property Manager and Peer Coach
Brookfield Properties
02.2022 - 02.2023
Leasing Consultant
Brookfield Properties
04.2021 - 02.2022
Leasing Specialist
Harbor Group Management Company
10.2018 - 04.2021
Associate of Science - Computer And Information Systems Security
Strayer University