Summary
Core Competencies
Skills
Work History
Education
Certification
Overview
Accomplishments
Generic

Jimmy Vo

Lake Elsinore,CA

Summary

Dedicated IT Professional with expertise in IT service management, system and application administration, and technical support. Skilled in optimizing Active Directory for reduced user provisioning times and prompt issue resolution. Adept at providing comprehensive IT training and efficient device configuration. Committed to adhering to best practices and enhancing security measures to safeguard organizational assets. Experienced in seamlessly integrating software applications, ensuring smooth operation. Proficient in resolving technical issues, implementing security protocols, and streamlining processes through scripting and automation. Capable of monitoring system health for improved uptime and data integrity. A versatile IT professional dedicated to efficiency, security, and user satisfaction.

Core Competencies

Server Administration | Scripting and Automation | Technical Support

Skills

  • Server Administration (Windows)
  • Network Configuration and Monitoring
  • User Account Administration (Active Directory)
  • Troubleshooting and Issue Resolution
  • Scripting and Automation
  • Virtualization (Hyper-V)
  • Cloud Services (Azure)
  • Hardware Maintenance
  • Cryptographic Security (PGP,PKI)
  • Interpersonal Skills
  • User Training

Work History

Application Administrator

Pacific Investment Management Co
07.2019 - 12.2022
  • Installed and configured web servers (IIS and Tomcat) for ReadSoft software, seamlessly integrating them with SAP ERP systems.
  • Configured IIS and Tomcat to enforce HTTPS using Java to generate and bind SSL certificates, ensuring secure communication.
  • Maintained software with regular patches and updates, guaranteeing smooth and secure operation.
  • Resolved technical issues efficiently, offering prompt support to end users with 98% resolution rate.
  • Implemented access controls and encryption measures to safeguard sensitive data, reducing data breach incidents by 15%.
  • Created self-signed and CA-issued certificates for secure development and production environments.
  • Orchestrated installation and configuration of Windows server and SQL Server, facilitating hosting of UiPath Orchestrator database, resulting in seamless integration with various systems and reducing integration time by 30%.
  • Configured IIS with SSL certificates to ensure secure web traffic for hosting Orchestrator web application.
  • Successfully integrated Orchestrator with multiple systems, including source control repositories and external databases, improving cross-system communication and data sharing efficiency by 25%.
  • Implemented monitoring tools for system health, which led to 15% increase in system uptime, and regularly applied updates and patches to maintain peak performance.
  • Installed and configured PGP software for encryption and decryption, prioritizing data confidentiality and security, reducing data breach incidents by 20%.
  • Managed and secured PGP keys for secure data transfer and automated encrypted file transfers using SFTP, PowerShell, and Python scripts, reducing manual effort by 40% and ensuring timely data transfers.
  • Collaborated effectively with external partners to provide decryption access to organization's PGP public keys, streamlining external data exchanges and reducing communication time by 35%.
  • Maintained security and integrity of PGP server environment, including access control using Active
  • Directory (RBAC), reducing security incidents by 20%.
    Monitored and proactively responded to security alerts, ensuring data integrity during transfers and reducing potential data losses by 30%.

Sr. Technical Support Engineer

Allianz Asset Management
12.2011 - 07.2019
  • Designed and implemented tiered Active Directory structure, optimizing hierarchy of multiple domains, OUs, and security groups to meet organizational needs. Reduced user provisioning time by 20%, resulting in faster onboarding of new employees and contractors.
  • Configured security groups, permissions, and Group Policy settings to ensure delegated administrative teams and users had appropriate level of control within their respective OUs or domains.
  • Resolved inquiries in compliance with predefined SLAs using Service-Now ITSM platform, resulting in 98% on-time resolution rate.
  • Handled inquiries from over 25 end-users daily through various channels (phone, email, chat, Service-Now, Jira), achieving 95% customer satisfaction rating through prompt issue resolution.
  • Guided end-users through systematic problem-solving steps and offered remote access assistance, optimizing issue resolution.
  • Recorded issue particulars, delivered solutions, and implemented follow-up procedures, ensuring 100% comprehensive tracking and resolution of issues.
  • Escalated complex issues to higher-level support teams or specialists when required, ensuring expedited resolution and minimal disruption to operations.
  • Offered fundamental IT training to end-users, enhancing their proficiency in software and hardware usage and best practices.
  • Efficiently set up and configured desktops, laptops, printers, and peripherals, ensuring seamless functionality and connectivity for end-users.
  • Adhered to best practices, enforced policies, and educated users on security awareness, contributing to safeguarding critical assets and data.

Education

Bachelor of Science - Data Science

University of Phoenix
Tempe, AZ
12.2026

Diploma -

Hoover High School at San Diego
San Diego, CA
06.1993

Certification

  • Azure Administrator Associate (AZ-104), 06/01/23, Microsoft, learn.microsoft.com/api/credentials/shar...
  • Azure Fundamentals (AZ-900), 04/01/23, Microsoft, learn.microsoft.com/api/credentials/shar...

Overview

11
11
years of professional experience
1
1
Certificate

Accomplishments

  • Attained a 98% on-time resolution rate for inquiries resolved using the Service-Now ITSM platform.
  • Achieved a 20% reduction in user provisioning time by optimizing the Active Directory structure through the implementation of customized PowerShell scripts.
  • Realized a 40% reduction in manual effort through the management and secure handling of PGP keys, leading to automated Python scripts for encrypted file transfers.

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Jimmy Vo