Customer Service Representative
SpeediShuttle
- Resolved customer inquiries to ensure satisfaction.
- Resolved customer complaints efficiently, ensuring prompt follow-up on issues.
- Processed orders and returns accurately, maintaining data integrity in systems.
- Collaborated with team members to streamline communication processes for better service delivery.
- Learned company policies and procedures to provide accurate information to customers.
- Utilized CRM software to track customer interactions and improve response times.
- Supported training initiatives by shadowing experienced representatives to acquire best practices.
- Engaged in continuous learning of products and services to offer knowledgeable support solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
