Jimmy Woodring
Choctaw,OK
Summary
Innovative and technically-astute IT Specialist well-versed in analyzing user needs and developing software to precisely meet diverse needs. Demonstrates knowledge of multiple programming languages and proactively keeps up with industry trends. Driven to wear many programming hats. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Grooper and Libreoffice user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Specialist
Adfitech
06.2013 - Current
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods.
- Collaborated with internal stakeholders, identifying and gathering analytical requirements for customer, product and project’s needs.
- Built tools to automate processes.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Collected information from diverse sources.
- Compiled, cleaned and manipulated data for proper handling.
- Developed polished visualizations to share results of data analyses.
- Ran statistical analyses within software to process large datasets.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Uploaded new software, rolled out updates and applied patches.
- Analyzed systemic issues to identify troubleshooting methods needed for quick remediation.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Devised solutions to operations issues related to third party software, working closely via phone, email, live chat and web teleconference.
- Fielded average of five inbound phone calls daily to deliver support and remotely resolve service issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Delivered onsite and offsite technical support for 500 employees.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed server backups and changed and replaced backup tapes daily.
Hood Cleaner
D & R Services
11.2003 - 01.2014
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of restaurant vent hood.
- Interacted face-to-face with customers to understand restaurant detailing needs and deliver quality satisfaction.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of restaurant vent hood.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
No Degree - Computer Science
University of Oklahoma
Norman, OklahomaHigh School Diploma -
Moore High School
Moore, Oklahoma05.2001
Skills
- Defect Analysis and Resolution
- Help Desk Support
- Account Administration
- Technical Troubleshooting
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Analytical and Methodical
- Collaborative Team Player
- User Support and Troubleshooting
- Remote Technical Support
- Friendly and Patient
- Software Release and Rollout
Certification
- Agile Fundamentals: Including Scrum and Kanban-2022
- The 2022 Complete Python Bootcamp From Zero to Hero in Python
Timeline
IT Specialist
Adfitech
06.2013 - Current
Hood Cleaner
D & R Services
11.2003 - 01.2014
No Degree - Computer Science
University of Oklahoma
High School Diploma -
Moore High School
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