Jimmye Walker

• Improved customer satisfaction with timely and accurate dispatching of service requests.
• Trained new dispatchers on company procedures, software applications, and communication protocols.
• Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
• Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
• Managed high call volumes while maintaining composure and professionalism under pressure.
• Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Generated reports to track deliveries and maintain proper records and documentation.
• Worked closely with personnel, customers, and contractors to resolve problems.
• LME, Samsara, IBRIGHT ,4Kites- Software
• Dispatch Fresh and Frozen Product- Reefer Freight
• Tracking-Trace all Freight
• Dispatching approximately 60-100 shipments daily
• Local load planning
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Managed Banking and Investors,

Product supply, Promote Business, sales,

Procure suppliers,

Profit and Loss,

HR,

Shipping and Receiving

Accounting, AR/AP, Quick books,

E- store start up,

Brick and Mortar Start up

• Transportation Logistics- Brokerage, Truck line, Warehouse, 9-Agents
• Brokerage Logistics-20+
• Shipment of FAK-freight of all kinds
• Customer Service
• Load Planning 20+
• Line-haul Dispatch 20+
• HR-10+
• Accounting- AP, AR, QuickBooks, Invoicing, BOL, Payroll, 10+
• Sales- Quotes, Customer Negotiations
• Equipment- Flatbeds, Dry Vans, Curtain Sides, Low Boys, Reefers
• Agent Manager: Software training, Customer Sales, Customer Training,
• Tracking, FMS-software, DAT, Multiple Load Boards

Warehouse: Shipping and Receiving, Storage, Minimal Supply Chain

• Managed crisis situations effectively while minimizing disruption to daily operations.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Managed financial, operational and human resources to optimize business performance.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.