Jimmy G. Flannigan
Cleburne,TX
Summary
Detail-oriented professional with a strong background in customer service and quality control. Self-motivated and dedicated team leader with superb problem-solving skills and a specialization in Human Resources with associated degrees.
Overview
12
12
years of professional experience
Work History
Membership Services Associate
Pecan Plantation Owners Association
05.2023 - 08.2023
- Initiated new members into PPOA by providing and reviewing applicable paperwork, Deeds, and Titles
- Assessed fees associated with new members, e.g., initiation and transfer fees
- Ran and maintained credit records to assure all amenities were appropriately provided
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Aided with incoming PPOA dues by counting, creating, and reviewing deposits
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
Guest Services Manager
Pecan Plantation Owners Association
10.2022 - 05.2023
- Orchestrated hotel operations at Pecan Plantation Country Club, including housekeeping and reception staff
- Managed budgets to ensure guests’ comforts and concerns were thoroughly addressed and monetary responsibility balanced
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Reviewed upcoming events and planned for expected challenges.
- Provided guidance, training, and leadership to new and existing hires
- Created and maintained schedules
Team Lead
Pecan Plantation Owners Association
01.2021 - 10.2022
- Provided customer service to all guests and leadership to the reception staff at Pecan Plantation Country Club
- Helped guests with any and all needs
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with guests through positive attitude and attentive response.
Front Office Manager
Hilton Hotels
02.2020 - 01.2021
- Managed and ran all aspects of hotel reservations, including incoming and outgoing guest and all billing requirements
- Managed client accounts and third-party associations, like Expedia and Booking.com
- Ensured each guest was properly accommodated within the hotel, including-but-not-limited-to handi-accessible rooms, infants, dietary necessities, cleanliness (especially during the current COVID-19 pandemic), and front-door hospitality
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Client Liaison
Bank of New York Mellon
05.2015 - 12.2018
- Managed relationships between Bank of New York Mellon and multiple mortgage clients, including resolution of errors regarding Mortgage Security Instruments
- Ensured Security Instruments met Federal Home Loan Mortgage Corporation (FHLMC, also known as “Freddie Mac”) funding standards and relayed funding standards to clients through persistent and precise communication with clients
- Maintained accurate and thoroughgoing records for Security Instruments not aligned to Freddie Mac funding standards
- Categorized and processed Security Instruments as received daily
Customer Advocate
Wingspan Portfolio Advisors
12.2011 - 07.2014
- Ensured proper, succinct research for customers in an effort to best relay the circumstances of their financial situation and determine their eligibility for contractual modification
- Inline Quality Analyst: analyzed the others’ response to guarantee the aforementioned research is accurate while maintaining an above-average quality ranking
- Second-Look Reviewer: determine the accuracy of the Inline Quality Analyst by verifying research and claims within customer responses
- Quality Letter Review Specialist: located and corrected grammatical / syntactical errors within written responses to customers
Education
BBA - Business Management, Human Resources
American InterContinental University
Schaumburg, IL10.2023
Associate’s Degree - Business Management
American Intercontinental University
2005
Skills
- Strong management, supervision, and staff support
- Apt to meet deadlines and quotas
- Proficiency in Microsoft Office, AS400
- Knowledgeable of FHA, GSE / non-GSE, HAMP / non-HAMP, Fannie Mae and Freddie Mac loan types
- 100 wpm
- Superior copy-editing
- Membership Documentation
- Efficient Service
- Staff Maintenance
Timeline
Membership Services Associate
Pecan Plantation Owners Association
05.2023 - 08.2023
Guest Services Manager
Pecan Plantation Owners Association
10.2022 - 05.2023
Team Lead
Pecan Plantation Owners Association
01.2021 - 10.2022
Front Office Manager
Hilton Hotels
02.2020 - 01.2021
Client Liaison
Bank of New York Mellon
05.2015 - 12.2018
Customer Advocate
Wingspan Portfolio Advisors
12.2011 - 07.2014
BBA - Business Management, Human Resources
American InterContinental University
Associate’s Degree - Business Management
American Intercontinental University
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