Jimmy L. Murray
Dallas,Texas
Summary
Passionate, engaging & attentive customer service representative trained in conflict resolution & communication. Seeking to leverage interpersonal skills to build customer loyalty for positive relationship which will lead to future referrals. Management & training skills that could lead to possible future advancements.
Overview
36
36
years of professional experience
Work History
Recreation Aide
City Of Glenn Heights, Tx
Glenn Heights, Texas
01.2022 - Current
- Delivered recreational programs to meet needs and preferences of diverse resident population.
- Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
- Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
- Communicated accurate information about available services and facilities to promote enrollment.
- Collected and analyzed participant feedback to inform program improvements.
- Responded to public inquiries to provide information about programs and facilities.
- Opened, closed, and secured facilities at prescribed
- Always striving to exceed all expectations given to me.
- times to accommodate scheduled activities.
- Performed light custodial duties to provide clean and inviting facilities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Inspected and cleaned [Type] equipment and supplies to maintain operational standards.
Assistant Manager/Service Clerk Mgr
WALGREEN'S DRUGS
01.1999 - Current
- Managed daily operations regarding sales, inventory, cash control ($100,000 plus), loss prevention, customer service, hospitality and maintained employee relation
- Provided training on an as-needed basis to employees on new and/or current company procedures
- Bookkeeping, filing, sorting &etc.
- Compiled financial data to comply with budget.
- Profient in Microsoft Office Suite(Word, Excel & Etc.
- Ability to communicate using listening skills with customer & resolve possible escalation situations with customer leaving satisfied,
Behavioral Health Technician
Greenhouse Rehabilitation Center-BHT/PRN
Grand Prairie, TX
10.2016 - 01.2020
- Helps doctors and nurses with the treatment of patients who have various behavioral problems, such as substance abuse, post-traumatic stress disorder, mental instability and physical and emotional abuse.
Team Lead
Nielsen Media Rating
10.2014 - 01.2015
- Managed 15-20 employees in a call center environment to handle daily task in completing television & radio surveys
- Heavy computer entry & phone contact.
Senior Loan Closer Officer/Assistant Branch Manager
CITIFINANCIAL
05.2001 - 10.2009
- Assemble, prepare and verify closing documents during the completion of real estate transactions
- Once a mortgage loan is approved and an offer is made and accepted, the loan closer coordinates all aspects of the closing process and ensures that all terms of the sale are met
- Prepared loan and property insurance paperwork included in a loan package, kept track of deposits, arrange for property appraisals and coordinate the details of the final closing meeting, during which the closing statement and mortgage note are signed
- Finalized the sale while also ensuring that all documents are properly recorded and delivered
- Experienced in Windows 97,
- Microsoft Word and Microsoft EXCEL, Bank mainframe systems as well as efficient with calculator
- Familiar with HUD documents along with settlement agents
- Promoted to Assistant Branch Manager after being in the Loan Closer position for only one year.
Education
No Degree - Business/Management
UNIVERSITY oF PHOENIX
Dallas, TXAssociate Degree - Journalism and Radio/Television Broadcasting
NORTHEAST LOUISIANA UNIVERSITY
1981
Skills
- Community Safety
- Critical Thinking
- Friendly, Positive Attitude
- Fee Collection
- Medical Assistance
- Clerical Support
- Computer Proficiency
- Recreational Program Planning
- Group Supervision
- Activity Planning and Coordination
- Customer and Service-Oriented
- Resident Engagement
- Transportation Logistics
- Teamwork and Collaboration
- Scheduling Events and Programs
- Program Activities
- Member Retention
- Reading Comprehension
- Attendance Recording
- Food Storage
- Administrative Leadership
- Office Meetings
- Arts and Crafts
- Field Trip Supervision
- Weekly Checks
Timeline
Recreation Aide
City Of Glenn Heights, Tx
01.2022 - Current
Behavioral Health Technician
Greenhouse Rehabilitation Center-BHT/PRN
10.2016 - 01.2020
Team Lead
Nielsen Media Rating
10.2014 - 01.2015
Senior Loan Closer Officer/Assistant Branch Manager
CITIFINANCIAL
05.2001 - 10.2009
Assistant Manager/Service Clerk Mgr
WALGREEN'S DRUGS
01.1999 - Current
No Degree - Business/Management
UNIVERSITY oF PHOENIX
Associate Degree - Journalism and Radio/Television Broadcasting
NORTHEAST LOUISIANA UNIVERSITY
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