Jimmy Nell (Nellie) Birkman
Cape Girardeau,MO
Summary
Dependable and trusted manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking a stable, full time position with an established company for long-term employment.
Overview
19
19
years of professional experience
Work History
Night Manager
Drury Development/Drury Petroleum
Cape Girardeau
04.2021 - Current
- Provided fast and friendly customer service
- Cash management, handling, and auditing
- Lottery sales and auditing
- Shift paperwork and store level daily paperwork
- Stocking and keeping stock neatly displayed
- Safety and security of the store
- Trained new hires
General Manager
Drury Development/Druco Restaurants
Cape Girardeau, MO
04.2007 - 04.2021
- Responsible for all daily restaurant operations
- Responsible for a 30-60 person crew
- Provided quick, customer driven service
- All HR duties within the store
- Daily paperwork and banking
- Ordering
- Inventory
- Managing vendors, including invoices and accounts
- Arranging maintenance when needed
- Communicating with both the franchise and the Drury Development office in St Louis
Education
Bachelor of Arts -
Arkansas State University
Jonesboro, ARSkills
- Cash management
- Inventory control
- Training new hires
- Customer service
- Safety compliance
- Team leadership
- Operational efficiency
- Vendor management
- Financial reporting
- Paperwork organization
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Inventory monitoring
- Visual merchandising
- Security awareness
- Complaint handling
- Policy enforcement
Timeline
Night Manager
Drury Development/Drury Petroleum
04.2021 - Current
General Manager
Drury Development/Druco Restaurants
04.2007 - 04.2021
Bachelor of Arts -
Arkansas State University