Jimmy P. Johnston
Doral,FL
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Client Solutions Specialist
PNC Bank, NA
Remote, FL
11.2018 - Current
- Conducted case management activities and services with multidisciplinary team.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Reviewed customer performance and recommended solutions for improving conversion rate and market share.
- Informed and educated dealers of changes in auction policies and procedures.
- Interacted with team members across departments to research and resolve customer issues.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Completed daily outbound calls, up to 40 hours per day.
Personal Banker Officer
Ocean Bank
Doral, FL
09.2017 - 09.2018
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Continually boosted branch production and revenue by [Number]% by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Presented new and additional products and services to existing customers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Direct Sales Officer
Oriental Bank
04.2009 - 02.2017
- Devise and implement innovative marketing principles and promoti sales events for commercial projects to further support financial growth
- Counsel high net-worth individuals with regard to investment opportunities, risk analysis, and monetary returns
- Cross-sell banking services and products to clientele
- (auto-leasing & credit cards)
- Working in renewals, contributions and external transfers from othe financial institutions
- Be the source to receive new Mortgages (buy/sale & refinance)
- Receiving incoming calls and doing outgoing calls to increase the amount of Personal Loans, 401k plans rollover, Line of Credits and
- IRA accounts
- Filling out request to Personal Loans, line of credit and new prospec of mortgages
- Offering new access online to commercial accounts (cash managem registration.)
Head Teller
Citibank
Miami, FL
03.2008 - 03.2009
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
Education Coach
TCC Media, INC
Coral Springs, FL
02.2007 - 02.2008
- Maintained regular communication with students according to university protocol.
- Supported students in educational planning and progress from enrollment to graduation.
- Served as expert in students' academic program details and answered questions regarding program or institution.
- Arranged student engagements with faculty to meet needs for deeper academic support.
Procurement Coordinator Assistance
Southern Specialties
Pompano Beach, FL
06.2006 - 02.2007
- Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
- Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Negotiated with vendors on freight costs, cutting shipping prices by 100%.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Teller
Peninsula Bank
Margate, FL
02.2004 - 05.2006
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Teller
Bank Of America
North Fort Lauderdale , FL
02.2003 - 02.2004
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
Branch Manager
Advance America Cash Advance
Davie, FL
02.2002 - 02.2003
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
- Identified partnership opportunities and established favorable business connections.
- Examined customer loan applications for loan approvals and denials.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Resolved various issues impacting sales management and business operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
Bachelor of Science - Economics
University of Guayaquil
Ecuador 02.1990 - 02.1995
Skills
Good skill inWord, PowerPoint, Excel, Outlook, Novel, CiscoHighlightsGenerated more than $1’000,000 in revenue within a 3-monthPeriodWorking in a strategic marketing campaign targeting accountantAttorneys, and medical professionals which has generated substanReferralsOriental Bank, Puerto RicoBanking EmploymentCustomer Service RepresentativeDirected daily request for retail bank, including branch sales, busineDevelopment, and customer serviceAnalyzed situations where Customers has different needs that wanteTo resolve with promptitudeHandling more than 200 calls dailyDealing with happy and unhappy customers2009-2010Citibank, Miami (Florida)Head TellerPosition ResponsibilitiesDeliver outstanding client service by executing financial transactionsAccordance with bank policies and procedures while maintaining anAcceptable record in daily drawer balancingResolve account service issues and respond to client inquires promptAnd effectivelyAdhere to operational controls, including legal, corporate, and regulaProcedures to ensure the safety and security of customer and bank asseDrive efforts in the branch to identify and implement a positive overaClient experienceDeepen client relationships by effectively executing all services andReferring bank products while achieving goals through daily sales activAnd branch sales promotionsProactively educate clients on utilizing available access channels (ieATM, Online and Telephone Banking)Continuously learn new and existing products through sales aids(features, benefits, fees, etc)2008 -2009TCC MEDIA, INC (Coral Springs, FL)
Product and service sales
Point of sale operation
Cash Handling
Store opening and closing
Planning and Coordination
Written Communication
Multitasking Abilities
Clerical Support
Attention to Detail
Training and Development
Active Listening
Decision-Making
Dependable and Responsible
Timeline
Client Solutions Specialist
PNC Bank, NA
11.2018 - Current
Personal Banker Officer
Ocean Bank
09.2017 - 09.2018
Direct Sales Officer
Oriental Bank
04.2009 - 02.2017
Head Teller
Citibank
03.2008 - 03.2009
Education Coach
TCC Media, INC
02.2007 - 02.2008
Procurement Coordinator Assistance
Southern Specialties
06.2006 - 02.2007
Teller
Peninsula Bank
02.2004 - 05.2006
Teller
Bank Of America
02.2003 - 02.2004
Branch Manager
Advance America Cash Advance
02.2002 - 02.2003
Bachelor of Science - Economics
University of Guayaquil
02.1990 - 02.1995