JIM R. HICKEY JR
system administrator engineer
Laurel,MD
Summary
Experienced IT professional with extensive combined experience in Windows based environments including Windows System \ Desktop Engineering, Windows System Administration, Classroom Instruction, Desktop Support and IBM mainframes. Experienced in supporting both virtualized and physical Windows 2000 thru 2019 servers in both test and production environments. Also skilled at testing, deploying, supporting and utilizing various Microsoft and third-party software applications as well as supporting and maintaining Active Directory infrastructures and group policy Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking and results.
Overview
14
14
Years of system administration and engineering
Work History
SYSTEMS ADMINISTRATOR\ENGINEER
State of Maryland\Bowie State University
Bowie, MD
06.2016 - Current
- Manages Active Directory environment and group policy
- Performs testing and configuration of various Windows and Linux based operating systems
- Installs and configure Windows servers (Windows 2012 – Windows 2019)
- Creates and manages virtual servers and workstations
- Provides technical support on various hardware and software products
- Troubleshoots general network and application level issues
- Maintains, analyzes and resolves software, hardware, servers, and networking problems
- Manages installation and configuration of various software and hardware
- Builds relationships and works closely with end-users to ensure solutions are technically solid, issues are identified and resolved, and projects are delivered on-time
- Provides user account management and group policy management
- Responds to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support
- Maintains ability to effectively share technical information and train and mentor less experienced or knowledgeable team members
- Good Working knowledge of storage technologies, and how they interface with physical and virtual environments
- Good working understanding of Linux OS, Virtualization (VMware),
- Storage (SAN/NAS, RAID), Networking and Backup concepts
- Solid knowledge and significant experience with core computer infrastructure services
- Supports systems infrastructure and day-to-day operations
- Documents processes for staff and end-user compliance
SYSTEMS ADMINISTRATOR
Falcon-Engineering Technology
McLean, VA
10.2015 - 05.2016
- Performed systems administration support in an integrated mid-range Enterprise class environment utilizing both a physical and VMWare ESX Windows 2008-2012 Active Directory
- Managed domain accounts in Active directory 2008, created security groups/ users account, and distribution groups,
- Reviewed\edited group policies
- Reviewed system logs for software and hardware security, functionality, and interoperability
- Provided MS Dynamics CRM application support as needed
WINDOWS SYSTEM ENGINEER
Microsys, L.L.C., Falls Church, Falls
, Virginia
06.2013 - 05.2015
- Performed systems administration and engineering support
- Functions in an integrated mid-range Enterprise network in both a physical and Virtual ( VMWare ESX ) Windows 2008-2012
- Supported Server Administration team, configured servers, installing O/S, and also handled rack and cable management in a
- Windows Server 2008 and Windows Server 2012 environment
- Installed and configured HP and Dell Power Edge servers for test and production environments using Windows 2008 OS
- Supported existing VMWare virtual environment and deploying and monthly security updates on servers
- Managed domain accounts in Active directory 2008, created security groups/ users account, and distribution groups, reviewed\edited group policies
- Created and updated technical documentation relating to
- Assessments, Project Charters, SOPs, Requirements/Business
- Needs Analysis, Training Plans, and Design Plans
- Created virtualized Windows 2008\2012 file\application servers and SQL 2008\2012 for test and production environments
- Conducted testing and penetration, new software releases, configuration updates, and regular server, desktop, hardware and software troubleshooting and maintenance
- Provided user support and call/problem tracking at the helpdesk using Remedy software
- Conducted research, evaluated, and implemented new network products, services, protocols, and standards in support of network procurement and development efforts such as Solar Winds NPM 11.0 for support of the Life Safety Backbone (LSB) network in a virtualized environment
- Completed enterprise back-up installing disk to tape backup system in production environment for data recovery of servers and files within the Life Safety Backbone (LSB) network using CA- ARC serve Backup.
WINDOWS SYSTEM ADMINISTRATOR\ENGINEER
Obor Digital Government Services
, Afghanistan
06.2012 - 03.2013
- Provided support and maintenance of desktops and laptops to help desk
- Operated and maintained existing Virtual (VMware) and physical infrastructure of network servers
- Managed existing Active Directory and Group Policy infrastructure via creating and managing OU's, user accounts, etc etc
- Conducted server patching and system maintenance activities
- Resolved issues and problems surrounding TCP/IP networks,
- Backups, Disaster Recovery, patching, server maintenance
- Followed procedures and policies in the management of IT infrastructure and recommended systems solutions
- Coordinated change management group activities with the appropriate military and civilian personnel in relation to server maintenance, software installation, patch management and system issues.
WINDOWS SYSTEM ADMINISTRATOR
AMEWAS
, California
01.2011 - 01.2012
- Installed, configured and maintained network servers which included Windows 2003 and 2008 Domain Controllers and member servers
- Served as HBSS (EPO) administrator for group servers and workstations
- Conducted vulnerability scans of the network, through gold disk or retina and remediated findings
- Completed updating and maintaining technical documentation and reports
- Managed existing Active Directory infrastructure and group policy
WINDOWS SYSTEM ADMINISTRATOR
QinetiQ-NA
Washington, DC
09.2009 - 01.2011
- Supported and maintained windows and Solaris servers
- Installed, configured, and conducted system backups and servers
- Managed the transition and migration of physical servers to virtual servers utilizing Hyper-V
- Provided Tier II and Tier III Level Helpdesk Support utilizing Remedy
- Tracking and in resolving domain level problems on site or by telephone
- Created and maintained accounts and OU's within Active Directory
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY MANAGEMENT
02.2009
BACHELOR OF ARTS - CRIMINAL JUSTICE
05.1999
Skills
- Gold Disk\Retina\Nessus
- MS Office Suites 98 - 2019
- MS Visio and Project
- Powershell scripting
- Helpdesk ticketing systems
- Solar Winds 11\120
- Networking\TCP/IP
- Various Antivirus SW
- VMware \Hyper-V
- VPN and Remote Support
- Windows 98 – Windows 11 OS
- Windows Servers NT 40 – 2019
- DHCP\DNS management
- Active directory and Group policy Management
- Equipment Planning & Maintenance
- Systems Integration, Analysis & Assessment
- Hardware/ Software Implementation and Support
- Desktop\Laptop installation and Support
- SQL server installation and configuration
- Server and System Administration
- End-User Training
References
REFERENCES
Available on request
Timeline
SYSTEMS ADMINISTRATOR\ENGINEER - State of Maryland\Bowie State University
06.2016 - Current
SYSTEMS ADMINISTRATOR - Falcon-Engineering Technology
10.2015 - 05.2016
WINDOWS SYSTEM ENGINEER - Microsys, L.L.C., Falls Church, Falls
06.2013 - 05.2015
WINDOWS SYSTEM ADMINISTRATOR\ENGINEER - Obor Digital Government Services
06.2012 - 03.2013
WINDOWS SYSTEM ADMINISTRATOR - AMEWAS
01.2011 - 01.2012
WINDOWS SYSTEM ADMINISTRATOR - QinetiQ-NA
09.2009 - 01.2011
Colorado Technical University - MASTER OF SCIENCE, INFORMATION TECHNOLOGY MANAGEMENT
Marymount University - BACHELOR OF ARTS, CRIMINAL JUSTICE
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