Jin Guo
Naples,FL
Summary
Dynamic Receptionist Manager at Serenity Massage And Wellness, recognized for enhancing customer satisfaction through effective team building and streamlined scheduling processes. Leveraged practice management software to reduce booking errors, while fostering strong relationships with clients and staff. Committed to maintaining a professional environment and ensuring compliance with company policies.
Personable and organized professional with excellent communication skills and dedication to providing outstanding customer service. Adept at managing office operations and ensuring smooth daily functions, with proficiency in scheduling and administrative tasks. Committed to creating welcoming environment and enhancing overall client experience.
Overview
2
2
years of professional experience
Work History
Receptionist Manager
Serenity Massage And Wellness
09.2023 - Current
- Managed front desk operations to ensure seamless client check-in and appointment scheduling.
- Trained and mentored new reception staff on best practices and customer service protocols.
- Implemented efficient communication strategies between therapists and clients, enhancing service delivery.
- Developed and maintained a comprehensive filing system for client records, ensuring confidentiality and accessibility.
- Streamlined appointment scheduling processes using practice management software, reducing booking errors significantly.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Ensured compliance with company policies and procedures through regular audits of front desk operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
Shenyang No 3 High School
Shenyang China06-1989
Skills
- Customer service focus
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- Work Planning and Prioritization
- Scheduling
- Relationship building
- Staff scheduling
- Event coordination
- Teamwork
- Attention to detail
- Reliability
Chinese (Mandarin)
English
Full Professional
Interests
- Homelessness Outreach
- Volunteer Work
- Adventure Travel
- Road Trips
- Playing Sports
- Hiking
- Outdoor Recreation
- Gym Workouts
- Dancing
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Receptionist Manager
Serenity Massage And Wellness
09.2023 - Current
High School Diploma -
Shenyang No 3 High School