Jin Kim
San Bernardino,CA
Summary
Adept at streamlining dispatch operations, I enhanced efficiency and customer satisfaction at Sackona Freight Inc by implementing advanced route planning and dispatcher monitoring techniques. My leadership in training and incident reporting, coupled with a knack for resolving complaints swiftly, significantly improved service delivery metrics.
Overview
8
8
years of professional experience
Work History
Dispatch Supervisor
Sackona Freight Inc
San Bernardino, CA
03.2020 - 10.2024
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Resolved customer complaints in a timely and professional manner.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Investigated customer inquiries regarding delivery status or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled loads according to priority and available equipment.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Prepared daily work and run schedules.
Dispatcher
LGS Loads Inc
Garden Grove, CA
02.2017 - 02.2020
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
High School Diploma -
John F Kennedy
La Palma, CA01-2007
Skills
- Incident reporting
- Dispatcher monitoring
- Route planning
- Attendance documentation
- Tracking of man hours
Timeline
Dispatch Supervisor
Sackona Freight Inc
03.2020 - 10.2024
Dispatcher
LGS Loads Inc
02.2017 - 02.2020
High School Diploma -
John F Kennedy