Jin Seo
Concierge Leader
Centreville,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Concierge Team Leader
Life Time
Centreville, VA
12.2017 - Current
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Analyzed revenues, expenditures and cash management.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
Senior General Manager
Fitness International LLC
Sterling, VA
04.2013 - 12.2017
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Trained new hires to perform cross-training exercises with experienced workers.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Education
High School Diploma -
John R Lewis High School
Springfield 09.2008 - 06.2012
Skills
Brand success
undefinedTimeline
Concierge Team Leader
Life Time
12.2017 - Current
Senior General Manager
Fitness International LLC
04.2013 - 12.2017
High School Diploma -
John R Lewis High School
09.2008 - 06.2012
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