Summary
Overview
Work History
Education
Skills
Timeline
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Jin Xiu Zhu

361 Walker St Staten Island,N.Y.

Summary

With over 13+ years of experience in VNS home care and 3+ years HHA supervisor and a strong organization background and great management skills. I am enthusiastic about the opportunity to contribute to our company. My proven expertise in performance management, strategic planning, and problem-solving has resulted in impressive results. I am confident that my skills and achievements make me a perfect fit for this role. Now seeking a position as Lead supervisor.

Overview

28
28
years of professional experience

Work History

HHA Supervisor

VNS Health Personal Care Manhattan New York
10.2021 - Current
  • Managing a team of 80-90 clients with all kinds of schedules. Handle and resolve conflicts between clients and HHAs promptly to meet clients' needs. Consistently maintained 95% customer service satisfaction ratings through quality control.
  • Supervising HHAs work routine daily. Monitoring HHA's attendance, lateness, compliance, absence, and vacation ensures all aides complete compliance and replaces the cases by timely when needed.
  • Implement performance management and assurance resulting in improved quality and efficiency HHA service. Provide coaching and schedule Hoyer lift training or Safety training for the HHAs as necessary to ensure client 's safety and service client as professional.
  • Follow up with VNS about case's authorization issues, client request changing schedule problem, vendor change case issue and so on. Developed and maintained effective working relationships with VNS internal and solving problem and providing product information.
  • Organized conference meeting with nurse, VNS case manager when the client and family are in special circumstance.
  • Assists manager, lead and coworker to replace the cases when urgent calls out.
  • Training aides to use HHAX app to clock in/out, scored in the top of the team HHAs have a clock in/out. Reduced the utilization rate of the task code sheet to 1%.
  • Adhere to company policies checking HHA's schedule before assigning the case. Reduced OT rate to 5%-8%. When found out aide scheduling OT remove aide immediately and recover the case.
  • Nominated for employee ABCD award.

Quality Coordinator

Partners in Care, Manhattan, New York
09.2011 - 10.2021
  • Responsible for monitoring the activity of HHA's attendants, effectively utilizing all systems to verify that service was provided to clients in accordance with state regulations
  • Contact the patient or family member to follow up visits with issue
  • Document directly into the system that patient hospitalized, expired, etc
  • Inform of the aide submit task code sheet as need
  • Inspection and complete outstanding visits
  • Working collaborative payroll department to pay HHA timely, special for live in cases
  • To accept, reject and effectively distribute all cases referred to by VNS
  • Retrieve and assign messages
  • Assure that all new system issues or suspicious circumstance are reported to manager and HHA supervisor, discussed and deal with the problems

Office Administrative Assistant

The First Chinese Presbyterian Community Affairs Corporation, Manhattan, New York
05.2008 - 08.2011
  • Answered and transferred routine incoming calls to proper destination
  • Administered client satisfaction surveys to create and maintain contact and to provide documentation for the manager
  • Participated in monthly community organization meeting to promote the quality of service
  • As well as obtaining feedback and discussing the latest issues with care
  • Organize and complete standard office tasks with a assistant

Home Health Aide

Americare Inc. Brooklyn, New York
01.2007 - 03.2008
  • Performed & assisted clients with personal care, including housekeeping and accompany for MD appointment

Registered Nurse

Guangzhou Renai Hospital, Guangzhou, China
09.2001 - 10.2006
  • Provides leadership orientation, training, and coaching
  • Evaluated plan of the care to ensure quality of service
  • Demonstrates awareness of information relating to health and safety at work, perform safety in the hospital
  • Assist doctor care of patients in urgent and emergent situations
  • Helped to achieve mission and goals

Registered Nurse

Guangzhou Liwan Medical center, Guangzhou, China
07.1997 - 09.2001
  • Obtained and assessed patient’s medical history
  • Establish and implement plan of care
  • Provide direct patient care as outlined in the hospital RN job description, Managed daily caseload of25 patients

Education

Guangzhou Medical College Nursing
01.1997

Skills

  • Leadership Strategic Planning
  • Strong management and Organizational skills
  • Problem solving and Flexibility
  • Interpersonal and Excellent critical thinking skills
  • Hardworking and Positive attitude
  • Employee training and Time management
  • Bilingual in English and Chinese (Mandarin, Cantonese)
  • Excellent computer skills (Microsoft word, Excel, Power Point)

Timeline

HHA Supervisor

VNS Health Personal Care Manhattan New York
10.2021 - Current

Quality Coordinator

Partners in Care, Manhattan, New York
09.2011 - 10.2021

Office Administrative Assistant

The First Chinese Presbyterian Community Affairs Corporation, Manhattan, New York
05.2008 - 08.2011

Home Health Aide

Americare Inc. Brooklyn, New York
01.2007 - 03.2008

Registered Nurse

Guangzhou Renai Hospital, Guangzhou, China
09.2001 - 10.2006

Registered Nurse

Guangzhou Liwan Medical center, Guangzhou, China
07.1997 - 09.2001

Guangzhou Medical College Nursing

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