Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

Jina A. Shaw

Brownsville,TN

Summary

Experienced 911 Public Safety Telecommunicator, skilled in emergency call handling, dispatching emergency services, medical terminology, crisis management, security procedures, radio communication, record keeping, and customer service. Successfully answered emergency and non-emergency calls from the public, dispatched police, fire, and medical personnel to incidents, provided pre-arrival instructions to callers, and maintained accurate records of all calls and incidents.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified 911 Public Safety Telecommunicator

City Of Brownsville
Brownsville, TN
11.2022 - Current
  • Answer emergency and non-emergency calls from the public
  • Dispatch police, fire, and medical personnel to incidents
  • Provide pre-arrival instructions to callers
  • Maintain accurate records of all calls and incidents
  • Assessed incoming 911 calls and deployed appropriate emergency response personnel.
  • Provided callers with necessary medical instructions prior to the arrival of paramedics.
  • Monitored multiple radio channels for transmissions from police, fire, and EMS units.
  • Coordinated multi-agency responses to emergencies, such as natural disasters or large-scale accidents.
  • Responded to non-emergency inquiries from the public in a professional manner.
  • Maintained records of all calls received and dispatched personnel.
  • Generated detailed reports based on incident data collected during shifts.
  • Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
  • Dispatched officers to traffic stops and directed field units to specific locations when needed.
  • Entered information into databases related to crime analysis, criminal investigations, and suspect identification.
  • Prioritized tasks according to urgency of situations reported by callers.
  • Researched background information on persons involved in incidents.
  • Adhered to established protocols for handling confidential information related to ongoing cases or investigations.
  • Attended training sessions designed to refine telecommunication skillsets.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched police officers and emergency personnel to calls for service.

Patient Access Specialist

Community Health Systems, CHS
Brownsville, TN
04.2000 - 07.2014
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Collaborated with clinical staff to ensure timely processing of orders for tests, treatments and procedures.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.
  • Provided support to medical staff by obtaining authorizations from insurers for services rendered.
  • Resolved issues related to registration process including eligibility verification and authorization problems.
  • Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
  • Responded promptly to customer inquiries regarding account balances, billing statements, payment history.
  • Identified discrepancies between billed charges versus what was actually received from the payer and insurance company.
  • Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
  • Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified demographics and insurance information to register patients in computer system.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Called insurance companies and verified patient coverage.
  • Assembled registration paperwork and placed identification bands on patient.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Screened patients for eligibility for state, local and federal assistance programs.

Medical Office Manager

Haywood After-Hours Clinic
Brownsville, TN
05.2009 - 03.2012
  • Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
  • Coordinated with insurance companies to verify coverage of services rendered.
  • Scheduled appointments for patients in accordance with their individual needs and preferences.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
  • Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
  • Provided support to physicians by organizing patient charts prior to scheduled appointments.
  • Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
  • Monitored inventory levels of supplies necessary for daily operations of the office.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Participated in budgeting activities for the practice by analyzing cost trends over time.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Performed administrative tasks such as preparing correspondence or maintaining personnel files.
  • Managed staff scheduling and set patient scheduling policy.
  • Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
  • Performed data entry and processing into system databases and troubleshot minor computer issues.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Supervised cleaning staff and coordinated equipment maintenance activities.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Pitched in to help with office tasks during busy periods and staff absences.

Education

High School Diploma -

Haywood High School
Brownsville, TN
05.1999

Nursing Practice

Tennessee State University
Nashville, TN

Skills

  • Emergency call handling
  • Dispatching emergency services
  • Medical terminology
  • Crisis management
  • Security procedures
  • Radio communication
  • Record keeping
  • Customer service
  • Call Management
  • Information Gathering and Relay
  • Police Department Procedures
  • Decision-Making
  • Active Listening
  • Computer Skills
  • Emergency Assessment
  • Basic Life Support Knowledge
  • Computer-Based Dispatch Systems
  • Map Reading Abilities
  • Works Well Under Pressure
  • Critical Thinking
  • EMS Dispatch
  • Data Entry
  • Verbatim Transcription
  • Teamwork and Collaboration

Certification

  • APCO certification 6\2023 {every 2 yrs}
  • NCIC certification 7\2023{yearly}

Timeline

Certified 911 Public Safety Telecommunicator

City Of Brownsville
11.2022 - Current

Medical Office Manager

Haywood After-Hours Clinic
05.2009 - 03.2012

Patient Access Specialist

Community Health Systems, CHS
04.2000 - 07.2014

High School Diploma -

Haywood High School

Nursing Practice

Tennessee State University

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Jina A. Shaw