Jina Plummer

Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.

• Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

• Demonstrated excellent problem-solving abilities and provided exceptional customer service by successfully resolving a variety of client issues pertaining to transportation services.

• Enhanced customer experience through exceptional service and immediate resolution of issues, significantly reducing negative online reviews.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Streamlined CEO's daily scheduling and travel logistics, enhancing executive productivity.

• Demonstrated expertise in selling and properly fitting designer bridal gowns, optimizing client satisfaction through comprehensive consultations and consistent communication.

• Strategically promoted high-profit items like appetizers and mixed drinks to boost revenue, utilizing extensive menu knowledge and awareness of current promotions.
• Managed multiple tables simultaneously while maintaining high service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Managed a complex telecommunications network, effectively prioritizing and directing incoming calls to the appropriate departments, such as Technical Support or Customer Service.

• Personal Assistant to CEO/Owner.
• Served as a liaison between CEO, CFO, and Account Managers to facilitate effective communication throughout the company.
• Increased client satisfaction by building strong relationships with my clients and addressing their shipping needs promptly.
• Managed diverse accounts for various industries including dealerships, medical offices, freight companies, and online businesses. Contracted with OnTrac, FedEx, UPS, and DHL to provide superior overnight and international shipping services.

• Managed high-pressure situations with composure, efficiently overseeing large parties and unexpected events amidst busy shifts.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Optimized guest satisfaction by promptly welcoming and directing them to their seats.
• Certified Trainer for new Host and Take-out staff.

• Oversaw various departments, effectively coordinating operations and boosting overall efficiency.