Jina Singh
Tacoma,WA
Summary
Highly skilled Lead Patient Service Representative with solid background in healthcare administration. Strengths include managing patient flow, scheduling appointments, resolving patient issues, and maintaining medical records. Demonstrated ability to improve office efficiency and enhance patient satisfaction through effective communication and coordination skills. Proven record of making significant impact on patient care by streamlining administrative processes for optimal resource utilization.
Overview
18
18
years of professional experience
Work History
Lead Patient Service Representative/Specialty Coordinator
Concentra Urgent Care
Tacoma , WA
02.2021 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Explained policies, procedures and services to patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.
- Reviewed patient charts prior to appointment dates in order to prepare relevant materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Center Operations Manager
Concentra Urgent Care
Tukwila, WA
04.2019 - Current
- Analyzed customer feedback surveys to identify areas for improvement in customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed center performance metrics to identify trends and areas for improvement.
- Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Investigated incidents or accidents occurring at the center in order to determine root causes.
- Maintained accurate records of employee attendance, payroll and inventory data.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, ensuring smooth and efficient center functioning.
Front Office Supervisor
Concentra Urgent Care
Tukwila, WA
09.2010 - Current
- Conducted staff performance evaluations to monitor progress and individual skills.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Delegated work to staff, setting priorities and goals.
- Ensured proper customer service standards were met.
- Supervised front office staff, including hiring and training new employees.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Created schedule of front office workers.
- Kept close eye on front desk to promptly address and resolve issues.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
Patient Service Specialist
Concentra Urgent Care
Tukwila, WA
09.2006 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Maintained strict confidentiality when dealing with sensitive information.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Communicated financial obligations to patients and collected fees at time of service.
- Collected co-pays at time of visit according to office policy.
- Provided general customer service support by answering questions about services provided by the practice.
Education
High School Diploma -
Tyee High School
SeaTac, WASkills
- Strong leadership
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Policy adherence
- Office administration
Languages
Korean
Limited
Timeline
Lead Patient Service Representative/Specialty Coordinator
Concentra Urgent Care
02.2021 - Current
Center Operations Manager
Concentra Urgent Care
04.2019 - Current
Front Office Supervisor
Concentra Urgent Care
09.2010 - Current
Patient Service Specialist
Concentra Urgent Care
09.2006 - Current
High School Diploma -
Tyee High School