Jinalyn Caritan
Cebu City
Summary
Efficient and precise with a commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate
Wipro Philippines
Cebu City
05.2019 - Current
- Review all received complaints from hospitals/patients and identify if a complaint against a device is reportable under
Food and Drugs Act (FDA) and other international health
regulatory agencies.
Maintained and updated the complaint files and databases for all customer complaints according to FDA, international regulatory, and global complaint handling requirements.
Quality Analyst
Wipro Philippines
Cebu City
02.2017 - 07.2018
- Perform quality audits.
- Coach the agents to modify their performance
to facilitate a high level of customer service. - Train new hires on process knowledge.
- Take calls and process complaints as and when required.
- Responsible for administrative tasks of respective team/queue.
Document and Data Management Technician
Fluor Daniels, Philippines
Cebu City
03.2016 - 11.2016
- Transmitted documents, organized revisions and tracked changes.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Completed transmittal logs and stored in files for specified durations.
- Worked with internal staff to process documents and sent for closing.
Client Support Representative
JobTarget
Cebu City
08.2014 - 02.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Respond to, or route, customer inquiries and requests appropriately via Desk.com.
- Resolve flagged job postings, follow up on delayed postings, and generally work to eliminate roadblocks in the job posting process.
Job Posting Support Representative
JobTarget
Cebu City
04.2013 - 08.2014
- Proactively resolve any and all issues preventing or delaying the successful posting of jobs.
- Contact customers as needed to acquire information needed to resolve flags.
- Resolve flagged job postings, follow up on delayed postings and generally work to eliminate roadblocks in the job posting process.
- Monitor email support inbox; respond to or route emails as needed.
Data Entry Specialist (Quality Assurance)
JobTarget
Cebu City
09.2012 - 04.2013
- Alter/process job postings that require editing in the job board site/contacting job board sites on behalf of the client.
- Post and review job advertisements on websites all over the internet.
- Ensure that all jobs have been posted correctly, meeting basic client requirements.
- Provide basic to mid-level quality reports.
Financial Services Representative
Sykes Asia
Cebu City
03.2012 - 04.2012
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Bachelor of Science - Nursing
University of San Jose - Recoletos
Cebu City03.2011
High School Diploma -
University of Cebu
Cebu City03.2007
Skills
Proficient in MS Office Tools
Team oriented
Excellent in written and oral English
Multitasking skills
Clerical Support
Transcribing Documents
Certification
Registered Nurse, Philippines
Timeline
Associate
Wipro Philippines
05.2019 - Current
Quality Analyst
Wipro Philippines
02.2017 - 07.2018
Document and Data Management Technician
Fluor Daniels, Philippines
03.2016 - 11.2016
Client Support Representative
JobTarget
08.2014 - 02.2016
Job Posting Support Representative
JobTarget
04.2013 - 08.2014
Data Entry Specialist (Quality Assurance)
JobTarget
09.2012 - 04.2013
Financial Services Representative
Sykes Asia
03.2012 - 04.2012
Bachelor of Science - Nursing
University of San Jose - Recoletos
High School Diploma -
University of Cebu
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