Overview
Work History
Education
Timeline
Generic

JINAN ABDELRAZZAQ

Houston,TX

Overview

8
8
years of professional experience

Work History

Pharmacist

Jordan Ministry of Health
12.2020 - 11.2022
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.

Product Specialist

Hayat Pharmaceuticals
06.2014 - 11.2016
  • Assisted with demonstrations to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to sales representatives junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Researched product's technical specifications and accurately communicated information.
  • Collaborated with cross-functional teams to streamline product development processes.
  • Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
  • Spearheaded creation of user manuals and FAQs, significantly reducing customer support inquiries.
  • Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
  • Managed product portfolio, ensuring balanced offering that met diverse market demands.

Education

Bachelor - Pharmacy

University of Jordan
Amman - Jordan
01.2014

Timeline

Pharmacist

Jordan Ministry of Health
12.2020 - 11.2022

Product Specialist

Hayat Pharmaceuticals
06.2014 - 11.2016

Bachelor - Pharmacy

University of Jordan

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JINAN ABDELRAZZAQ