Jinan Alhamka
Peoria,Arizona
Summary
Experienced in both fine dining and clinical settings, demonstrating excellent communication, empathy, and critical thinking. Skilled at multitasking, problem solving, and maintaining a calm, professional presence under pressure. Team oriented, fast learner, and dedicated to delivering top quality experiences, whether caring for patients or providing luxury level service making me a perfect fit for high standard service roles.
Overview
7
7
years of professional experience
Work History
Clinical Nurse Assistant
Phoenix Children's Hospital Foundation
Phoenix, AZ
11.2024 - Current
- Assisted nursing staff with daily patient care and comfort measures.
- Supported patient mobility through safe transfer techniques and ambulation assistance.
- Maintained accurate documentation of vital signs and patient observations.
- Collaborated with healthcare team to implement individualized care plans.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Led training sessions on infection control protocols, ensuring compliance across nursing staff.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Host
Restaurant Bareiss
Germany
03.2019 - 01.2020
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Maintained cleanliness of entry area, enhancing overall dining experience.
- Assisted servers and kitchen staff by communicating guest needs promptly.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Coordinated with team members to ensure efficient service during peak hours.
- Handled guest inquiries and complaints professionally, improving satisfaction levels.
- Monitored wait times to provide accurate updates to guests, enhancing efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZSkills
First Aid/CPR Certified
AED certification
Child and infant CPR
Effective time management
Multitasking proficiency
Reservation management
Foreign language skills
Dining room management
Task prioritization
Order accuracy
Sales strategies
Workflow optimization
Hospitality and accommodation
Table vacancy management
Health standards
Takeout order processing
Strong interpersonal skills
Food allergy awareness
Menu management
Online reservations
Guest feedback
Greeting guests
Customer service expertise
Cleaning and sanitation
Phone etiquette
Food running
Table bussing
Interactive communication skills
Guest complaint resolution
Guest engagement
Hospitality service expertise
Safe food handling
Complaint handling
Payment processing
Menu memorization
Restaurant operations
Service prioritization
Dining area maintenance
High volume dining
Ordering procedures
Upselling
Beverage preparation
Restroom servicing
Bill computation
Item promotion
Food inspection
Wine pairings
Food safety
Table setting
Promotional awareness
Calm demeanor
Positive and professional
Flexible and adaptable
Team player mentality
Detail-oriented
Professional appearance
Direct patient care
Patient care
Patient assessment
Patient education
Healthcare ethics
Health promotion
Wound management
Surgical care
Emergency care
Care coordination
Care plan implementation
Mental health care
Disease prevention
Pediatric care
Community health
Treatment Planning
Seizure management
End-of-life care
Inpatient care
Outpatient care
Medical chart management
Student training
Direct nursing care
Patient care and education
Patient rights advocacy
HIPAA protocol adherence
Electronic health records management
Workflow and patient management
Patient safety monitoring
Patient monitoring
Patient assessments
Taking vitals
Collecting vitals
Patient care planning
Patient and family advocacy
Relationship building
Intake and discharge
Mobility assistance
Strong clinical judgment
Patient evaluation
Timeline
Clinical Nurse Assistant
Phoenix Children's Hospital Foundation
11.2024 - Current
Host
Restaurant Bareiss
03.2019 - 01.2020
Associate of Arts -
Maricopa Community Colleges, Glendale Community College