Jinan Alhamka
Peoria,Arizona
Summary
Experienced in both fine dining and clinical settings, demonstrating excellent communication, empathy, and critical thinking. Skilled at multitasking, problem solving, and maintaining a calm, professional presence under pressure. Team oriented, fast learner, and dedicated to delivering top quality experiences, whether caring for patients or providing luxury level service making me a perfect fit for high standard service roles.
Overview
7
7
years of professional experience
Work History
Clinical Nurse Assistant
Phoenix Children's Hospital Foundation
11.2024 - Current
- Assisted nursing staff with daily patient care and comfort measures.
- Supported patient mobility through safe transfer techniques and ambulation assistance.
- Maintained accurate documentation of vital signs and patient observations.
- Collaborated with healthcare team to implement individualized care plans.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Led training sessions on infection control protocols, ensuring compliance across nursing staff.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Investigated and resolved issues affecting hospital operations and patient care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
Host
Restaurant Bareiss
03.2019 - 01.2020
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Maintained cleanliness of entry area, enhancing overall dining experience.
- Assisted servers and kitchen staff by communicating guest needs promptly.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and guest flow.
- Coordinated with team members to ensure efficient service during peak hours.
- Handled guest inquiries and complaints professionally, improving satisfaction levels.
- Monitored wait times to provide accurate updates to guests, enhancing efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts -
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZSkills
First Aid/CPR Certified
Timeline
Clinical Nurse Assistant
Phoenix Children's Hospital Foundation
11.2024 - Current
Host
Restaurant Bareiss
03.2019 - 01.2020
Associate of Arts -
Maricopa Community Colleges, Glendale Community College