JiNa'zi Jacobs
Houston
Summary
Dynamic and results-oriented professional with proven experience in customer service and clerical support, notably at 1st Class Learning Center. Excelled in conflict management and appointment scheduling, enhancing office efficiency and client satisfaction. Demonstrated exceptional problem-solving skills and attention to detail, contributing to a positive and professional work environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
1st Class Learning Center
02.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Intern
Gulfgate Animal Hospital
09.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Contributed to positive work environment by actively participating in team-building activities.
Education
High School Diploma -
Houston Academy For International Studies
Houston, TX06-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- File organization
- Oral and writing communication
- Sensitive information handling
- Conflict management
- Task delegation
- Clerical support
- Calendar management
Timeline
Front Desk Receptionist
1st Class Learning Center
02.2023 - 10.2023
Intern
Gulfgate Animal Hospital
09.2022 - 05.2023
High School Diploma -
Houston Academy For International Studies
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