Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jincy Schessl

Las Vegas,NV

Summary

Experienced Professional Senior Manager with a proven track record, excelling in strategic planning and relationship management. Expert in driving business process improvements and fostering cross-functional collaboration, resulting in enhanced operational efficiency and client satisfaction. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Successful 10+ years of building positive relationships with internal and external clients.

Overview

14
14
years of professional experience

Work History

AVP, Program/Product Implementation Manager

Republic Bank of Chicago
07.2022 - Current
  • Managed projects efficiently, ensuring timely delivery and high-quality results.
  • Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
  • Developed and maintained strong relationships with clients, resulting in increased business opportunities.
  • Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
  • Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.

Sr. Operations Manager

CURO Financial Technologies Corporation
11.2020 - 06.2022
  • Lead a team to deliver business results by working with all Card Program groups, external business units, and partner-vendors to identify opportunities for improvement and continuity of service while taking accountability for rigorous execution and delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Participate with the Product Team to define and write business requirements to enhance the online customer website and mobile application.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Ensured compliance with industry regulations and standards, conducting regular audits and implementing necessary changes to operations procedures.

Implementation/Client Relationship Manager

ECHO Payment Systems
01.2018 - 11.2020
  • Collaborated closely with Payments and FinTech Partners to implement a Prepaid Debit card program tailored to the client’s customer base.
  • Identified client needs and obstacles and provided solutions-oriented program themes and timelines.
  • Worked closely with issuing banks and processors to ensure the programs met banking and regulatory compliance requirements.
  • Participated in prepaid card design, web and mobile app design, as well as customized features specific to each program.
  • Coordinate and maintain project timelines to ensure successful launch of programs.
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
  • Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.

Project Manager/Independent Consultant

RISARC Consulting, LLC
08.2017 - 01.2018
  • Managed the program transition from a previous organization and implemented business processes to new supplier within a strict timeline.
  • Resolved complex business challenges and identified areas of opportunity and regulatory compliance risks; collaborated with all levels of management to devise strategy and improve business performance.
  • Provided solutions to month-end reconciliation and reporting issues. Managed the Issue/Action Item Log to resolve any issues that impacted performance or deadlines of the program.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Monitored project progress, identified risks and took corrective action as needed.

Director of Operations

Optum SERVICES Workers’ Comp Division
04.2011 - 06.2017
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Oversaw comprehensive, day-to-day operations for worker’s compensation pharmacy billing and collections platform; directed team of six agents and two software developer/Database Analysts.
  • Supported workers’ compensation, pharmacy billing, collections, and payment posting processes.
  • Managed Human Resource functions, including, payroll, employee/client relations, and performance reviews.
  • Developed and implemented business processes, functions, and procedures.
  • Monitored projects and workflows at numerous locations throughout the United States.
  • Supported Senior Management to conceptualize and design strategic direction.
  • Supervised and assigned duties for staff of 50+ employees and administered a payroll of $1.5 million annually.
  • Monitored work activities and evaluated staff performance.

Education

High School Diploma -

Chaparral High School
Las Vegas, NV
06.1992

Skills

  • Strategic Planning & Sourcing
  • Relationship Management
  • Vendor/Client Relations
  • Project Leadership/Implementation
  • Product Management
  • Business Process Improvements
  • Cross-functional Team Leadership
  • Problem Resolution

Timeline

AVP, Program/Product Implementation Manager

Republic Bank of Chicago
07.2022 - Current

Sr. Operations Manager

CURO Financial Technologies Corporation
11.2020 - 06.2022

Implementation/Client Relationship Manager

ECHO Payment Systems
01.2018 - 11.2020

Project Manager/Independent Consultant

RISARC Consulting, LLC
08.2017 - 01.2018

Director of Operations

Optum SERVICES Workers’ Comp Division
04.2011 - 06.2017

High School Diploma -

Chaparral High School

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