Jindia Blount
St. Helena,SC
Summary
Highly communicative customer service professional and US Navy veteran seeking entry level remote inbound/outbound call center career opportunities. I am motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers strong written and verbal communication skills paired with outstanding active listening and multitasking abilities. Enthusiastic, professional, and charismatic servant leader with strong background directly interfacing with industry customers and handling sensitive information with the utmost attention to detail and confidentiality. Well-versed in information systems security and reading the tone of people via verbal and written correspondence to best appeal to their needs. Dependable achiever committed to exceeding customer and managerial expectations while upholding the highest ethical standards and maintaining customer trust.
Overview
25
25
years of professional experience
Work History
Customer Service Specialist
Kidzart, Inc
Arlington, TX
05.2016 - 11.2023
- Responded to customer emails with accurate product and service information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming customer inquiries regarding product and service information.
Administrative Assistant
Jenesis Milan Agency
Arlington, TX
02.2015 - 08.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Monitored progress on projects assigned by upper management.
- Scheduled appointments between clients and customers and internal staff members.
Content Writer
Ellipses Professional Writing Services
Arlington, TX
06.2007 - 04.2016
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Researched industry trends and topics to create relevant, informative content.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Developed editorial calendars for planned content initiatives across multiple channels.
- Updated existing content regularly to ensure accuracy of information presented online.
- Provided creative input during brainstorming sessions related to upcoming campaigns or projects.
- Integrated multimedia elements such as videos, graphics or audio recordings into blog posts or webpages whenever possible.
- Ensured that all published material adhered strictly to brand guidelines established by the organization.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Brainstormed, researched and contributed content ideas that appealed to target audience.
- Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
- Wrote original keyword-rich content following branding and SEO best practices.
- Wrote articles and took pictures or created graphics to publish alongside articles.
- Wrote fiction prose, short stories, personal essays or descriptive analyses.
- Wrote sales copy, letters and other advertising and marketing material.
- Created new ideas, products and story boards for new marketing campaigns.
Mortgage Loan Originator
Pacific Bancorp
Virginia Beach, VA
08.2005 - 02.2007
- Researched and evaluated various loan products to determine the best fit for each customer.
- Advised customers on their financial options, including credit repair services and refinancing opportunities.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Reviewed borrower documents such as tax returns, bank statements, employment history. to verify accuracy and completeness.
- Analyzed financial information provided by customers in order to determine eligibility for loans.
- Processed loan applications in accordance with established guidelines and standards.
- Conducted follow-up activities with borrowers throughout the entire loan process.
- Submitted approved files for final review prior to closing date.
- Ensured compliance with federal and state laws when originating mortgages.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Informed customers of application deadlines, approvals and denials.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
- Provided comprehensive mortgage loan advice and guidance to potential borrowers.
- Negotiated terms of loans with borrowers or their representatives while adhering to company policies and procedures.
- Prepared closing documents according to state legal requirements prior to funding loans.
- Assisted customers in obtaining necessary documentation needed for loan approval purposes.
- Kept detailed records regarding approved, denied and received loan applications.
Information Systems Technician
US Navy
Norfolk, VA
06.1998 - 03.2005
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Developed online documentation for common processes for both support staff and end-users.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Improved overall company performance through increased IT uptime and effective cost reductions.
- Assessed customer trouble ticket reports and enhancement requests and prioritized development to streamline response.
- Authored and distributed training manuals for handheld computers and devices used by staff.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Created robust end-user self-service tools and documentation for SIPRnet/NIPRnet support.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Maintained inventory of parts for emergency repairs.
- Analyzed equipment performance records to determine need for repair or replacement.
- Performed data backups and disaster recovery operations.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Installed security software to protect networks.
- Configured, monitored and maintained email applications or virus protection software.
- Implemented and provided technical support for voice services and equipment.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Increased system security and performance with proactive changes.
- Planned, tested and supported high-availability infrastructures.
Education
Associate of Science - Liberal Arts And Sciences
Saint Leo University
Saint Leo, FL12.2013
Skills
- Complaint Resolution
- Customer Service
- Conflict Mediation
- Telephone Etiquette
- Call Centers
- Interpersonal and Written Communication
- Documentation Skills
- Regulatory Compliance Understanding
- Business Correspondence
- Reporting Skills
- Organizing and Prioritizing Work
- Critical Thinking
- 10-Key Touch
- Active Listening
- Outstanding Clerical Abilities
- Attention to Detail
- Professional Speaking Voice
Timeline
Customer Service Specialist
Kidzart, Inc
05.2016 - 11.2023
Administrative Assistant
Jenesis Milan Agency
02.2015 - 08.2017
Content Writer
Ellipses Professional Writing Services
06.2007 - 04.2016
Mortgage Loan Originator
Pacific Bancorp
08.2005 - 02.2007
Information Systems Technician
US Navy
06.1998 - 03.2005
Associate of Science - Liberal Arts And Sciences
Saint Leo University
References
References available upon request.
References
References available upon request.
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